Job Information
Whole Latte Love Sales Specialist - Espresso Machines in Rochester, New York
Order#: NY1504647 Sales Specialist - Espresso Machines
The Espresso Machine Sales Specialist at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences.
Key Responsibilities: Customer Interaction: Communicate with customers via phone, chat, email, and live one-on-one video demonstrations Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products
Sales: Assist customers in selecting the right products based on their needs and preferences Upsell and cross-sell products to enhance the customers coffee experience Meet or exceed sales targets and contribute to the overall success of the sales team Ensure customer satisfaction through follow-up communications and support Conduct live video demonstrations to showcase product features and usage techniques Create an engaging and informative experience for customers during video sessions
Product Knowledge: Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories Participate in ongoing training to stay updated on the latest coffee products and industry trends
Qualifications: Strong passion for coffee and a desire to become an expert in the field. Excellent communication skills, both written and verbal Previous experience in sales and/or customer service Ability to work in a fast-paced environment and handle multiple tasks simultaneously Proficiency in using various communication platforms(phone, chat, email, video) Strong problem-solving skills and attention to detail Self-motivated with a positive attitude and a strong work ethic
