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Job Title: Sales Operations Specialist Work Location: 150 Linden Oaks, Suite A, Rochester, NY Division/Department: Customer Service/AdministrationReports to: VP of Sales Full-timeNonexemptJob Brief:The order management specialist will be responsible for accurate review and analysis of customer orders for the appropriate products offered by Vie de France. Excellent opportunity to work as a member of a team with a growing national company. THIS POSITION IS 100% IN THE OFFICE. IT IS NOT A HYBRID POSITION.Key Responsibilities: •Receive customer orders via email and EDI, review and analyze orders for accuracy to assure the customer is ordering appropriate products and to assure that the order is optimally configured and sourced from a location that can satisfy the immediate need. Consult with the customer to optimize order if necessary and accurately enter the order into the order processing system•Serve as the primary contact with all customers for order assistance and problem resolution•Maintain close communication with sales representatives regarding orders, particularly if our execution of a customer’s requirement falls short of meeting the customer’s expectations•Exhibit a complete knowledge of Vie de France Yamazaki product lines to serve the customer in an effective way•Coordinate with our third-party logistics companies to assure that all orders are expedited for a timely delivery•Notify appropriate customer personnel (usually buyer or broker) of any product shortages•In conjunction with the Quality Assurance department, process customer complaints and issue credits as needed•Process the return of damaged product or shortages by issuing credit to customer (credit memo)•Arrange for air shipment of product after contacting the salesperson for approval of airfreight. (Includes contacting air freight company for pricing and all information regarding pickup and delivery of product)•Monitor EDI transmissions and review the exception and audit reports, correct any errors and assure that our EDI business partners are aware of and correct any root causes of price errors•Invoice orders upon receipt of ship confirmation•After invoicing email a copy to each customer. (EDI invoiced are automatically sent to the customer, so no other action is required.)•File order packet in appropriate Customer Service cabinet•Check with the plants daily on all orders that did not ship on the requested ship date to see if they moved them out. Record new dates in the I5 Qualifications:•Bachelor’s Degree preferred or Associates Degree with more than 3 years’ experience•1 - 3-years customer service-related experience in a fast-paced environment•Proficiency in Microsoft Office (Outlook, Word, Excel) Knowledge of JD Edwards/i5 •Exceptional attention to detail•Excellent verbal and written communication skills, including ability to efficiently communicate with internal and external parties•Must be able to meet deadlines, while maintaining a positive attitude •Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesPreferred Attributes:•Commitment to excellence in performance of duties at the highest level possible on a consistent basis•Must be a self-starter with the ability to handle and manage multiple priorities •Excellent communicator with the ability to interact with people of all levels in a confident, professional manner•Possess strong organizational, problem-solving, and analytical skills•Reliable time management skills and the experience to organize and prioritize a multitude of projects •Process discretion and sensitivity towards confidential information•Drive to improve the organization’s efficiency and ensure its success•Team-orientated mindset and approach while balancing the ability to work independently•A sense of urgency to support the needs of the business units

Minimum Salary: 23.50 Maximum Salary: 25 Salary Unit: Hourly