Easter Seals Jobs

Description We are in search of a Recovery Representative I (Tier II) to join our team located in ROCHESTER, New York. This role is integral to our operations in the financial industry, with a focus on mitigating risk and ensuring the accuracy and timeliness of financial transactions. This is a long-term contract employment opportunity, offering the chance to work in a dynamic, fast-paced environment.

Responsibilities:

• Address bank returned items with precision and speed

• Provide quality customer service to both internal and external customers, while minimizing risk to the company

• Educate clients, branches, and product areas on the resolution process, offering alternative service options when necessary

• Develop and maintain knowledge of various products and systems to make informed decisions on company revenue

• Research and resolve product and service issues from the field and clients, handling client objections and managing returns to recover as much lost revenue as possible

• Handle daily processing of new and pending returned items for assigned products

• Manage the daily Electronic Data Interchange (EDI) payment report to ensure accuracy and avoid penalty assessment

• Oversee the daily payroll hold report to prevent service-related issues

• Adhere to department policies and procedures to ensure daily compliance

• Evaluate client status to determine the appropriate service they are approved to use, while mitigating risk and exposure to the company

• Participate in ongoing training to enhance knowledge and skills while adhering to regulations set by the Fair Debt Collections Practices Act, NACHA, and other regulatory agencies. Requirements • Demonstrated proficiency in Customer Service

• Experience in Training and Procedures

• Ability to handle Answering Inbound Calls

• Compliance knowledge and experience

• Understanding of Payroll processing

• Proficiency in Microsoft Word

• Knowledge of Finance and Benefit Functions

• Understanding of Collection Processes and Revenue Accounting

• Familiarity with business Practices and Research Analysis

• Experience in Recovery processes

• Ability to Ensure Accuracy in all tasks

• Knowledge of Mitigation strategies

• Experience working with External Customers

• Understanding of Garnishments and Debit Card transactions

• Experience with Worker's Compensation Claim handling

• Knowledge of EDI - Electronic Data Interchange

• Familiarity with Department Policy and Debt Collection

• Experience dealing with Regulatory Agencies

• Knowledge of Flexible Spending Account (FSA) management

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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