Easter Seals Jobs

Description

• Provides customer service and support to both internal and external clients

• Responsible for the timely and accurate set-up and ongoing maintenance of client accounts

• Maintains a high level of knowledge of the products and services offered by the company

• Ensures timely and accurate problem resolution in support of client retention goals

• Utilizes various tools and forms to determine accuracy in insurance rates, class codes, and final audits

• Utilizes multiple computer software applications in conjunction with carrier and bureau websites to respond to all client inquiries

• Develops problem resolution techniques and makes recommendations to staff and management

• Responds to inbound calls and places outbound calls as required by the business unit

• Maintains accurate recording of all internal and external communication

• Provides necessary documentation to state and federal insurance agencies as well as our insurance partners

• Continually builds excellent working relationships with our internal and external partners in support of all administrative services.

Requirements • Proficiency in Customer Service

• Excellent Communication skills

• Experience with Documentation

• Understanding of Policy creation and implementation

• Experience with Answering Inbound Calls

• Knowledge of Payroll processes

• Ability to handle both Inbound and Outbound Calls

• Knowledge of Insurance policies and procedures

• Experience with Workstation Support

• Familiarity with Auditing processes

• Ability to manage and update Websites

• Experience in building and maintaining relationships with Partners

• Strong Client Relations skills

• Proficiency in Research and Analysis

• Ability to Prioritize tasks effectively

• Experience working with a Business Unit

• Knowledge of HRIS Systems

• Adherence to Quality Standards

• Problem Resolution skills

• Understanding of Loan Renewal Processes

• Ability to handle Modfication tasks

• Experience with managing Exhibits

• Excellent External Communication skills

• Experience with Cobra Administration

• Data Input skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .