Job Information
Volunteers of America Upstate New York Overnight Program Manager in Rochester, New York
Overnight Program Manager
Job Details
Job Location
175 Ward - Rochester, NY
Position Type
Full Time
Salary Range
$60,406.00 - $62,000.00 Salary/year
Travel Percentage
Negligible
Description
Position Title:Overnight Program Manager
Reports to:Rochester Housing Program Director
Location:Ward St – Rochester, NY
Position:Full-Time
Salary Range:$60,406 - $62,000
Exempt/Non-Exempt Status:Exempt
Description
Make a difference in a family’s life!
Volunteers of America Upstate New York’s continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.
Housing and Shelter Services Program Manager Rochester, NY
Volunteers of America Upstate New York is seeking a passionate and dynamic human services professional to join our leadership team. The Program Manager/Senior Case Manager will play a critical role in advocating for and supporting vulnerable individuals and families, including homeless individuals and families, low-income individuals, veterans, and those who have been previously incarcerated. This role involves direct service delivery as well as overseeing the operations and staff within our Binghamton programs, ensuring high-quality services and positive outcomes.
JOB DUTIES AND RESPONSIBILITIES
Assist the Program Director in managing and overseeing the operations of our Rochester-based programs.
Support the Housing Director with oversite of the Rochester programs including onboarding, training and ongoing support for a team of Case Managers and Resident Assistants to ensure
Support the Housing Director with management of PSH and Emergency Shelter operations, including food pantry and food services, comply with all relevant regulations and agency policies and procedures trauma informed and person centered supportive services are provided in the programs
Provide leadership, supervision, and support to a dedicated team of case managers and direct service staff. Ensure proper scheduling and reporting to meet program goals
Maintain accurate records for all program participants in accordance with VOA guidelines and relevant regulatory, agency and funding source standards.
Availability to work evenings and weekends as applicable to the department’s environment.
Respond to and provide support for crisis and other urgent matters in the programs.
Work closely with community partners, local government agencies, and other service providers to coordinate care and improve service delivery
Other duties as requested to benefit client and programs
Other responsibilities as assigned.
EXPERIENCE AND EDUCATION QUALIFICATIONS
Bachelors Degree in Human Services field or 5 years experience working in a human services position
Minimum of three years experience managing staff preferred
Strong organization and written and verbal communication skills
Knowledge of best practices in homeless services
Availability to work evenings and weekends when required and respond in person to emergency situations
Ability to pass criminal background check
Experience using Outlook, Word and Excel
NYS Drivers License
COVID 19 Vaccination
VOA provides comprehensive benefits for eligible employees including:
Competitive Pay
Paid Time Off
Health, Dental, Vision Insurance
Company Paid Life & LTD Insurance
403(b), & more!
Volunteers of America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
