Job Information
Advantage Federal Credit Union Member Service Center Representative in Rochester, New York
Member Service Center Representative
About the Organization Advantage Federal Credit Union is a Not-for-Profit financial organization, wholly and locally owned and operated by and for its members. Our mission is to be every member's first choice for financial services. Community is at the root of Advantage FCU as well as the heart and soul of the credit union. We are actively involved with the Rochester community and we support many foundations, charities and organizations.
Location Metro
Description
The Member Service Representaitve position starts at $21.50 per hour and is eligible for a quarterly incentive.
The member service center representative will assist members and potential members with their requests via phone; explains services, responds to problems, and directs phone calls to the appropriate area. They will serve the financial needs of members professionally, efficiently, and accurately while maintaining member confidentiality. In addition, develop member relationships and retention of business, while actively promoting and cross-selling credit union products and services.
Essential Function & Responsibilities:
- Assists members and potential members with their telephone requests; answers questions about
products and services and resolves problems that are within their authority to resolve; refersproblems that are beyond their authority to their supervisor, along with their recommendations.
- Maintain knowledge of procedures for the loan application process, necessary documents for
consumer loans, and the loan funding process for Visa and Personal Loans. Able to use thisknowledge to efficiently coach members through our remote application/funding process.
- Look for and identify cross-sell opportunities. Propose identified cross-sell opportunities to
members and work to retain business.
- Overflows other departments or branches upon request.
Advantage Federal Credit Union benefits package includes:
401K retirement savings plan with a contribution of 5% in years 3-5, 11% after year 5
Insurances include medical (HSA & FSA available), dental vision and life
Paid time off including vacation, sick and federal holidays
AFCU apparel
Mentorship Program
Tuition Reimbursement for job related courses
Position Requirements
Six months to two years of similar or related experience. A high school education or GED is required. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Good listening and telephone skills; able to operate a 10-key calculator and computer keyboard. Able to make decisions with minimum information.
Category Member Service Center
Exempt/Non-Exempt Non-Exempt
Full-Time/Part-Time Full-Time
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
