Job Information
Nazareth College House Manager (Performing Arts) in Rochester, New York
House Manager (Performing Arts) Bookmark this Position Justification/Posting Print Preview | Apply for this Job
Position Details
Position Information
Position Title House Manager (Performing Arts)
Position Type Staff
Requisition Number 21304
Department Arts Center
Title of Supervisor Patron Services Coordinator
Full-time/ Part-time Part-time
Work Hours per Week varies
Weeks Per Year varies
Months Per Year: 12
Work Days varies
Work Hours varies
End Date (required for Temporary, Per Diem, Independent Contractor/Agency):
Salary Range $16.00 per hour
Hours and Months Varies
Exemption Status Non-Exempt
Staff Job Description
Job Description Summary
The House Managers ensure the smooth operation of the theater lobby and corresponding venue — Callahan Theater and Beston Hall primarily — seating areas. They provide high-level customer service to patrons before, during, and after shows, lead the Front of House team of ushers and volunteers, collaborate with the Stage/Production Manager and Box Office Coordinator, facilitate accessible seating, and maintain safe public areas.
Essential Functions
Foster a welcoming and professional environment for all patrons, students, staff, and volunteers.
Lead the Front of House team and ensure the smooth running of FOH operations (usher position assignments, late seating policies, program distribution, ticket scanning, accessible seating, emergency evacuation procedure, safe conditions of public areas, etc.).
Facilitate entry of all patrons into the venue in a safe and orderly fashion.
Collaborates with the Stage/Production Manager and Box Office Coordinator to determine when to open the ‘House’ (when it is safe and appropriate for the general public to enter the theater), and assure seamless event timeline(s) and needs.
Handles any patron issues or concerns/emergencies that may arise during the event.
Prepare timely/accurate submission of event reports following each performance.
Required Education, Experience, Technology Applications and Skills
Proficiency using Excel and Google Docs.
Demonstrated ability to effectively communicate and collaborate with diverse groups of people in a professional and engaging manner.
Able to work independently.
Must be able to work some evening/weekend shifts.
Preferred Education, Experience, Technology Applications and Skills
The ability to work during school breaks is helpful.
Music and theatre knowledge is a plus.
Supervisory Responsibilities
In addition to overseeing students, ushers, greeters, and volunteers, the House Manager is the public ‘face’ of the performance venue and is responsible for the safe and serene operation of the lobby and auditorium before, during and after all events.
Physical Requirements
Standing, walking, climbing stairs, moving companion chairs, lifting boxes of printed event programs, moving and storing patron service equipment (walkers, wheelchairs, scooters, etc).
Equipment to be used
Computer, ticket scanners, walkie talkies.
Posting Detail Information
Posting Date 08/15/2024
Closing Date 09/02/2025
EEO Statement
Nazareth University is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates from all backgrounds to apply.
Special Instructions to Applicants
Quick Link https://jobs.naz.edu/postings/3970
Applicant Documents
Required Documents
Resume
Cover Letter
Optional Documents
Posting Specific Questions
Required fields are indicated with an asterisk (*).
