Job Information
Mirabito Energy Products Home Comfort - Commercial Fuels Dispatcher in Rochester, New York
JOB DESCRIPTION
Position: Home Comfort & Commercial Fuels (HCCF) Dispatcher
Reports to: HCCF Director of Liquid Distribution
Status: Fulltime, exempt $55k - $70k
Resume required
ESSENTIAL FUNCTIONS ' Responsibilities include and are not limited to:
Execute the everyday dispatching of Delivery Drivers within the designated market.
Oversee the delivery drivers schedule and forecast workload.
Consistently provide outstanding customer service and a positive reputation within the community.
Maintain customer database to ensure current information.
Manage and maintain daily exception report.
Provide clear and concise communications with department managers, employees and customers.
Efficiently learn and utilize industry specific software.
Promote a culture of safety through daily communication, trainings, information/knowledge to employees. This includes about environmental safety measures and procedures; making sure employees follow all DOT, environmental, and company compliance 100% of the time.
Identify and manage through issues and ensure immediate action is taken to resolve the issue.
Utilize various in-truck technologies to help increase delivery efficiency and ensure safety standards are being met.
Manage and maintain vehicle maintenance records and the timely service of designated equipment to ensure that all vehicles adhere to company policies and procedures.
Must be able to remain in a stationary position 90% of the time.
Adhere to company policies and procedures 100% of the time.
Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone.
Seasonal 'On-Call' during peak times of business.
RESPONSIBILITIES ' Responsibilities include and are not limited to:
Schedule and coordinate all delivery calls as calls are received.
Create dispatch tickets for all delivery requests and respond to all messages left overnight.
Dispatch Drivers and debrief them after completion of each shift.
Take incoming customer calls and dispatch in a timely manner - including after hours and weekends.
Maintain the on-call schedule for the drivers when applicable.
Ensure the appropriate use of company resources and assets.
Perform work functions within all safety guidelines at all times.
Report to work with minimal absenteeism or tardiness.
Attend job related training and informational seminars as requested/provided.
Perform other job related activities and special projects as assigned.
Ensure that all pre and post trip inspections and compliance measures are being done in accordance with State, Federal and companywide policies where applicable.
Comply with company dress code 100% of the time.
Maintain confidentiality 100% of the time in regards to customer and company information.
QUALIFICATIONS ' Qualifications include and are not limited to:
Must be self-motivated, self-starter, results driven individual with a high degree of accuracy and attention to detail.
Proficiency in Microsoft Office Suite.
Ability to multitask and manage stressful situations.
2-5 years industry specific experience preferred but not required.
Possess a high school/vocational school diploma or G.E.D. and related certification.
Possess a valid driver's license and ability to obtain a valid CDL with additional endorsements preferred but not required.
