Job Information
Rochester Institute of Technology Dining Services Supervisor in Rochester, New York
9320BR
Position Title:
Dining Services Supervisor
Organization:
Aux-Dining
Job Responsibilities:
Responsible to all customers and co-workers to provide excellent service in a friendly, sincere and courteous manner.
Workday: expectation to be on the floor of the operation for 90% of the time supervising, training, helping both employees and customers.
Major Responsibilities
Operations:
Staff and student supervision; adhering to Monroe County and RIT's Policies
Hire, supervise, schedule, train student staff on a specific shift to ensure meal periods run smoothly and efficiently. Follow Student Employment Office's policies and procedures
Order products from vendors as assigned
Inventory oversight
Cleanliness of the facility as well as proper sanitation and safety procedures.
Opening and closing of the unit and securing the building depending on schedule.
Thorough knowledge of proper food handling, including storage and serving techniques.
Some understanding of equipment on serving lines
Possess a good understanding of POS systems, InfoGenesis, Agilisys
Oversight of cash handling procedures for the unit
Knowledge and understanding of department and Institute personnel policies and objectives to deal with staff and customers
Adhere to and follow precautionary measures as they relate to safety in the workplace
Administrative:
Intermediate knowledge of Microsoft Office Suite and demonstrate computer literacy
Knowledge of invoice processing
Carry out special assignments as requested by managers to provide coverage to the Front of the House and Back of the House
Attend meetings and serve on committees as requested or required by manager
FLSA Category:
Non-exempt
Requisition Number:
9320BR
College/Division:
Finance & Administration
Required Application Documents:
Curriculum Vitae or Resume
Employment Category:
Fulltime
Additional Details:
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
How To Apply:
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
Wage Band (https://www.rit.edu/fa/humanresources/content/staff-wage-grade-bands) :
114H
Required Qualifications:
High School Diploma or GED
3 years’ experience in a high volume restaurant, country club, retail, catering, or institutional setting. Experience with a variety of food service applications and computerized systems.
Experience coordinating front and/or back of house activities.
Servsafe certified or ability to obtain within six months of hire.
Allertain certified or ability to obtain within six months of hire.
Preferred Qualifications:
Knowledge of food service production and service techniques and standards.
Knowledge of sanitation and quality food service standards.
Knowledge of supervisory practices and principles; ability to lead dining service workers
Ability to effectively communicate.
Ability to work with a variety of food service applications, computerized menu management, online ordering, point of sale hardware/software and/or event management systems.
Ability to multi-task, manage multiple tasks simultaneously, and work with a sense of urgency.
Possess a well-developed palette, and is familiar with different cooking techniques.
Ability to approach customers, coworkers and subordinates in a tactful, respectful manner.
Ability to maintain a positive attitude when working alone, with a team and under pressure.
Good problem solving and troubleshooting skills
Passionate focus on quality and delivering exceptional customer service.
Demonstrate willingness to take initiative and make decisions within established guidelines.
Ability to maintain an organized and clean workspace.
Demonstrate professional, customer centric phone etiquette at all times
Passionate about food; desire to continuously improve skillset.
Department/College Description:
About RIT Dining
RIT Dining supports all meal plans both on campus and at select off campus locations. We are looking for a high energy team member that enjoys working in a busy environment serving customers. The successful candidate will need to be able to work with a diverse student work force which may include of deaf / hard of hearing, and internationals students. Hours would change for breaks, intersession and summer semester. This position may support serving from 1500 to over 3000 customers (faculty, staff and students) in any one location on a daily basis.
What do we believe at RIT?:
Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.
As a member of the RIT community, you'll receive a comprehensive employee benefits package (https://www.rit.edu/fa/humanresources/sites/rit.edu.fa.humanresources/files/docs/Benefits_at_a_Glance.pdf) that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).
Work Location:
Henrietta Campus — 100%
Job Summary:
The Dining Supervisor supervises the day to day operations of one or more full service retail restaurant, coffee/bakery, convenience store, or quick service dining locations. Works closely with students and other supervisors/managers to ensure the highest level of food and customer service quality.
Current Anticipated Hours:
- Friday/Saturday 8am-6:30pm, Sunday/Monday 11am-9:30pm, Tue/Wed/Thurs OFF
Additionally, flexible scheduling/work hours may be required during break week, summer and intercession. In addition, large institute events may require additional hours (such as commencement (graduation) and Imagine RIT Festival). Ability to work nights, weekends and holidays and be on-call as needed.
Hourly/Salary Minimum:
19
Hourly/Salary Maximum:
25
