Easter Seals Jobs

Description We are offering a short term contract employment opportunity for a Collections Representative in Rochester, New York. This role involves performing soft collections on outstanding receivables while delivering exceptional customer service and maintaining a healthy cash flow.

Responsibilities

• Carry out soft collections and communicate with customers via various channels to follow up on overdue invoices in a respectful and customer-focused manner.

• Review and monitor accounts receivable aging reports to identify overdue accounts and maintain accurate customer records.

• Document all collection activities, customer interactions, and payment commitments to ensure transparency.

• Collaborate with credit analysts to evaluate customer payment trends and refine credit terms and account strategies.

• Work together to resolve complex payment issues including but not limited to disputes or escalations.

• Maintain a detail oriented and empathetic approach to addressing customer concerns and inquiries about account status, billings, and payments.

• Build and maintain strong customer relationships by understanding their needs and demonstrating a commitment to finding a mutually beneficial solution.

• Process customer credit applications accurately and efficiently.

• Ensure a positive experience for customers through the collections process. Requirements • Proficiency in Customer Service

• Advanced Microsoft Excel skills

• Experience with Invoice preparation and management

• Familiarity with Payment Processing procedures

• Understanding of Billing Functions

• Knowledge of Microsoft Word

• Ability to Review and analyze financial data

• Experience with Accounts Receivable (AR)

• Proficiency in Microsoft Outlook

• Background in Finance

• Familiarity with Collection Processes

• Ability to Perform Ad Hoc Financial tasks

• Understanding of Credit procedures

• Excellent Communication Skills

• Proficiency in Microsoft Office Suites

• Experience in Customer Account management

• Ability to perform Cash Flow Analysis

• Experience in Dispute Resolution

• Knowledge of Overdraft procedures

• A Plus certification is a bonus

• Experience in a B2B Environment

• Skills in Credit Analysis

• Detail Oriented Demeanor

• Ability to Resolve Complex financial issues

• Understanding of Credit Terms

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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