Easter Seals Jobs

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Select a Shipping Address, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

920706 Dentistry Central Billing

Grade:

UR URCB 204 H

Compensation Range:

$18.00 - $23.40

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Involves the collecting, assessing, submitting, processing and updating of sensitive and confidential information, resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.Schedule 8 AM-5 PM Responsibilities GENERAL PURPOSE: Scheduling patient appointments, processing and updating of sensitive and confidential information, resolves patient access issues and performs general clerical and communication support services JOB DUTIES AND RESPONSIBILITIES: - Independently answers large volume of inbound inquiries in order to schedule and assist patient's access issues. During the call makes independent decisions to refer/resolve emergent situations. Access the appropriate business systems and/or software to navigate, interpret, analyze, report, troubleshoot, schedule appts, register patients and access records information. Documents problem resolutions. - Sorts patient calls and schedules appointments using expert knowledge to respond to patient needs while following protocols. Determines when situations warrant contacting Administration, security, or Public Relations. Registers patients in Axium system and resolves inquiries efficiently. Escalates calls appropriately so all calls are resolved/documented - Anticipates, prioritizes and maintains a balance between inbound & outbound activity as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and Standard Operating procedures in order to achieve & maintain optimal patient access targets & organizational goals/standards. This may include, but is not limited to, making routine appt reminders, managing wait lists and communications regarding event cancellations, changes, updates. - Monitors appt schedules, systems and resources. Provides feedback/suggestions to Leads, Supervisors and/or departments. Alerts Leads to problems with systems, equipment, work stations, and resources in a timely manner. Responds to inquiries and provides information to depts, persons, patients in order to answer inquiries and connect callers. - Keeps abreast of regulations, compliance /HIPAA requirements and applies best practices. Is aware of, and avoids, issues downstream related to scheduling, initial registration and billing. Keeps current on payer websites. All other duties as assigned. QUALIFICATIONS: - High School Diploma required - Phone or intra-personal experience in dealing with customers using excellent verbal and written communications reuqired - Experience in dealing with customers, computer literate, ability to multi-task and demonstrate excellent verbal and written communication skills required The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Schedule 8 AM-5 PM

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.