Job Information
University of Rochester Assistant Director, IT in Rochester, New York
GENERAL PURPOSE:
With guidance and direction from the University IT Leadership Team and as a senior member of the University IT Management Team, provides leadership and operational oversight for the respective area and the Lines of Business supported by the Service Center. Reviews processes and makes recommendations for operational improvement and assists in setting strategic direction for University-wide information strategy, systems and services; including development of long-range goals and budget objectives. The Assistant Director is responsible for maintaining a high level of customer service and managing process improvements. Additional responsibilities may include day-to-day management of the operating budget, coordination of special project activities for the supported Lines of Business and/or Service Level Agreements (SLAs), and provides research and assistance necessary for contract negotiations for 3 rd party software, services, and solutions. The Assistant Director is also expected to assume the role of Director in his/her absence, exercising direction and supervision of all departmental activities.
RESPONSIBILITIES:
Provides direction for a team of professional staff providing support for the respective Lines of Business (LOBs)
Develops, models, monitors and enforces University and Organization standards and values
Directs, recruits and evaluates departmental team members, providing day to day oversight of the respective LOBs
Allocates personnel, manages and/or assigns temporary team resources at a level that ensures all service level agreements are met
Motivates team members to achieve organizational excellence
Plans and implements staff training programs
Contributes to a world-class information technology organization, assisting in continuous process improvement initiatives and refinement of service offerings
Management of the respective LOBs associated with the Service Center
Assists the University leadership team in representing technology opportunities to Presidents, Deans and department chairpersons
With leadership, maintains responsibility for the 24 hour a day, uninterrupted operation of the University information systems, and services including administrative and academic services, data center operations, systems administration, networking and system administration, analytics and communications services
Reviews and approves all routine IT activities that could impact user services; a member of the Change Review Board providing direction and approvals for infrastructure & service upgrades and maintenance activities
Work independently with users and applicable support teams to integrate a wide array of technology tools in support of the respective LOBs
Provides input into the Central IT Service Level Agreement for LOBs supported by the team and manages resources within the approved levels; also negotiates and develops Service Level Agreements with University customers as appropriate
Negotiates software agreements, service contracts, and other related delivery mechanisms used in support of IT services
Leads projects based on the area of expertise
Demonstrate the ability to think in creatively in order to methodically reach desired goals in a wide scope and breadth of information technology needs
Responds constructively and with innovation to end-user requirements by understanding the business problem, the technical requirements and the level of service the user expects; establishes metrics for assessing effectiveness of program
Serve as a technical resource to the project, where appropriate
Develop project plans and resource estimates and direct project resources towards achievement of established deliverables
Provides leadership for IT projects, such as the development of the IT Annual Report
Support of the Office of the Vice President for IT / CIO and development
Provides leadership and coordination for technology projects at the request of the Office of the Vice President for IT / CIO
Assumes the role of Director in his/her absence exercising direction and supervision of all departmental activities
Represents the area of responsibility to University officials and external customers in the Director’s absence.
Keeps abreast of trends and technical developments in the field by self-study, participating in job-related seminars, conferences and courses and liaison with vendors
May represent the University in organizations and initiatives at the local, state and national level as appropriate.
Expense management
Formulates and monitors operational and capital budgets for assigned areas of responsibility
Manages billing and service processes for related responsibilities including tracking and reconciliation, for rated services
Participates in the preparation of quarterly spend plans
Evaluates, costs-out, selects, and coordinates the installation of technology solution
Participates in the review and development of rates associated with IT services
On-call
Participates in Manager-on-Call (MOC) rotation and serves as escalation and primary communicator to IT Leadership and other executives
In the case of campus-wide emergencies or when the potential of an insurance claim exists, the MOC will assist the Director in directing the technical team and will coordinate the collection of labor & expense detail
Serves in the role of Director during emergencies providing leadership and guidance to a larger response team until the respective Director assumes the role
Other duties as assigned.
QUALIFICATIONS:
Bachelor’s degree in related discipline such as Computer Science, Business, Data Science, Engineering, Finance, Instructional Technology required.
Master’s degree preferred.
5 - 7 years of related experience; preferably 3-5 years in a supervisory capacity required.
or an equivalent combination of education and experience required.
Required Technical Skills Required:
Expertise with technology in the respective area(s)
Experience building programs that deliver long-term success
Ability to learn new technologies quickly
Ability to apply AGILE methodologies to solve problems and deliver solutions
Ability to lead and coordinate deployment activities with University IT teams and business areas and/or service providers, to ensure system compatibility and cross-department requirements are met
Required Business Skills Required:
Excellent verbal and written communication skills
Ability to translate user needs into solution requirements
Ability to lead a team to produce valuable results
Ability to provide on-call support as required
Ability to handle multiple tasks at one time and meet required deadlines.
Ability to contribute both individually and provide technical leadership as part of a team
Ability to interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change.
Ability to present technology in non-technical terms and recognize the extent to which a given audience requires this.
Exemplary speaking and presentation skills.
Exceptional customer service skills, including outstanding verbal and written communications and ability to diffuse difficult situations
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $108,483 - $162,725 Annually
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
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Location: Central Administration
Full/Part Time: Full-Time
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