Easter Seals Jobs

GENERAL PURPOSE:

Serves as the first point of contact in the Admissions Office providing concierge-type service to prospective students, applicants, admitted students, current students, faculty, staff, alumni, and visitors to enhance their Simon Business School experience. With minimal direction and considerable latitude for independent judgment, perform routine and non-routine duties requiring strong customer service as well as advanced admissions and program knowledge. The position is fully in-person (5 days per week, 8:30am-5:00pm) and will report to the Director of Admissions Analytics.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Prospect Management/Admissions Counseling (20%)

• Manages the primary admissions email account and replies to 90% of incoming emails (approximately 300-500 per week depending on time of year) autonomously, regarding the application process, programs, School, University, and the city of Rochester, ensuring quick and accurate responses

• Serves in an admissions counseling role, with independent judgment, strong program knowledge, and excellent sales and customer service; qualifies incoming prospective student leads (email, phone and walk-in) in the admissions CRM based on fit for Simon and candidate interest level, with most candidate questions answered/supported without additional referrals

• Participates in special on-campus functions for prospective students such as recruiting receptions and yield events

• Assists with review of website content and notifies appropriate staff of outdated information

Application Management (20%)

• Processes new applications during high volume periods around application deadlines utilizing a high attention to detail to ensure necessary documentation is received for review by the Admissions Committee

• Assists in the completion of incomplete applications which includes proactive outreach to applicants

Current Student Engagement (20%)

• Facilitates prospective student, applicant, admitted student and current student connections with deans, department directors, Simon faculty, students, admissions officers and alumni depending on situation and need

• Assists in collecting, verifying, and updating in the admissions CRM the official test scores and official transcripts for all incoming students; staffs Admissions Check-ins to serve this purpose

• Assists in the on-boarding process for incoming students, including answering their questions about offices on campus, directing students to other on-campus departments, and related activities

• Maintains and cultivates strong relationships with constituents and key stakeholders across Simon Business School and University of Rochester

Front Desk Management (20%)

• Exercises a high degree of strong interpersonal skills, customer service, and judgment to manage the visitor experience. Accountable for greeting and ensuring all visitors – including but not limited to prospects, applicants, admitted students, current students, staff, faculty, deans, and alumni across both Simon Business School and the University – receive proper services upon arrival to the Admissions Office

• Responsible for primary phone line for the Simon Business School, answers all questions from prospects, applicants, and admitted students; triages calls as appropriate

• Develops process improvement plans as appropriate to enhance client relations

• Handles and sorts all incoming and outgoing mail

• Maintains office-wide vacation calendar and communicate anticipated out-of-office schedules

• Assembles and ships mailings, as needed

• Maintains front desk operating procedures

• As a valued member of the team, assists in interviewing candidates for employment in the office, as needed

Visitor Services (10%)

• Supports both individual visits and large-scale admissions recruiting events, ensuring visitors have a positive and informative experience providing pre-visit and on-site support for both

• Assists the Event Manager(s) in preparing and developing materials for large on-campus and off-campus admissions events, including name tags, name tents, schedules, welcome gifts, etc

• Prepares expense reports for student ambassadors

Other duties and special projects as assigned (10%)

• Engages in special projects and supports team members in various capacities, ensuring the office operates efficiently and effectively.

REQUIREMENTS:

• High School and 2 years of relevant experience required

• Or equivalent combination of education and experience

• 3-5 years in a customer service/sales-oriented environment strongly preferred

• Dedication to strong customer service

• Ability to multi-task and possesses a high level of organizational skills

• Strong problem-solving skills and ability to exercise good judgment in decision-making

• Proactive nature with ability to work independently and with a high degree of accuracy in a fast-paced environment

• Reliability and punctuality

• Strong communication skills

• Advanced computer and administrative skills including Microsoft Office and experience with CRM database systems

• Bachelor’s degree required or equivalent level of experience

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $18.65 - $26.11 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Simon Grad School Business
Full/Part Time: Full-Time
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