Easter Seals Jobs

Description We are offering a long-term contract employment opportunity for an Accounts Receivable Collections Specialist I (Tier II) in ROCHESTER, New York. This role primarily functions in the industry of financial services and involves resolving past due balances from clients, making decisions on high-risk accounts, and maintaining daily contact with clients. This position is a hybrid role, with the possibility of working from home or in-office two to three times per week.

Responsibilities:

• Handle incoming calls to address and resolve past due balances

• Initiate outbound calls to clients with outstanding receivables based on risk assessment

• Evaluate and decide whether to release or hold at-risk accounts following established policies and procedures

• Conduct research on returned Electronic Funds Transfer (EFT) transactions to recollect owed funds

• Escalate high-risk accounts to internal collection agency as needed

• Coordinate with relevant departments to resolve client issues and ensure timely collection on account

• Maintain accurate records of customer credit and process credit applications efficiently

• Ensure all branches and clients are supported with a high degree of quality service

• Adhere to daily call requirements based on provided forecasts to meet standards. Requirements • Proficiency in Accounts Receivable (AR) management and Collection Processes

• Demonstrated knowledge of Procedures and Policy implementation related to accounts receivable

• Strong understanding of Quality Service principles and their application in a financial environment

• Experience with Research Analysis techniques and their application in collection processes

• Proficiency in handling Funds and implementing Mitigation strategies in case of discrepancies

• Ability to perform Electronic Funds Transfer (EFT) and other related financial operations

• Excellent interpersonal and communication skills for effective customer interaction

• High level of attention to detail and accuracy in work

• Demonstrated ability to work independently and as part of a team

• Strong problem-solving skills and ability to make sound decisions based on analysis

• Proficiency in using financial software and Microsoft Office Suite

• Ability to maintain confidentiality of sensitive financial information.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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