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"Job#: 2045095 Job Description: Job Title: Workstation Support SpecialistSummary:The Workstation Support Specialist collaborates with various business units to ensure the efficient receipt, configuration, scheduling, and installation of hardware and software. This role involves on-site installation, customer service, technical support, and equipment relocation, while also serving as a liaison with other support services. The specialist is responsible for maintaining inventory, managing parts, and ensuring compliance with IT Security policies.Responsibilities:Collaborate with Workstation Support Services business units to manage hardware and software orders.Ensure equipment is labeled according to Mayo specifications.Research, verify, and document device specifications according to purchase orders and Mayo standards.Work with service and business units to relocate equipment as requested by departments.Provide on-site installation, customer service, and technical installation and/or repair support.Serve as a technical and equipment liaison in the field, collaborating with other support services (e.g., Help Desk, Applications, Materials Management).Assist with end-user training and explain basic concepts and procedures.Maintain inventory of supplies and equipment necessary for installations or repair requests.Collaborate with other IT Infrastructure areas to manage parts inventory.Evaluate and process equipment according to IT Security policy and guidelines.Participate in overtime and on-call duties as required.Requirements:High School Diploma and 2 years of professional customer service experience supporting PC, Macintosh, desktop computing hardware, and peripheral equipment, including knowledge of Operating Systems and configuration, hardware configuration, and software installation.OR Associates degree OR two years of Technical School training in Computers, Technology, Electronics, or a related field.EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. https://www.eeoc.gov/eeo-policy-statement