Job Information
Olmsted Medical Center RN - Patient Advocate in Rochester, Minnesota
Description .8 - 1.0 FTE, Day Shift At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher. Medical Insurance Paid Time Off Dental Insurance Vision Insurance Basic Life Insurance Tuition Reimbursement Employer Paid Short-Term Disability and Long-Term Disability Adoption Assistance Plan Qualifications: Completion of an accredited professional nursing program Current Minnesota Registered Nurse license required Proficiency in Microsoft Office (Word, Excel, PowerPoint) required Process Improvement experience preferred Patient relations/customer service experience preferred Outstanding communication skills required Self-motivated and self-directed but works well with others Job Responsibilities: Facilitates resolution of complaints/grievances/requests for patients and visitors. Documents patient/visitor concerns to include patient demographic data, synopsis of incident, actions taken to resolve, and outcome and inputs into tracking database. Composes letters to patients and visitors ensuring grammatical accuracy. Coordinates review and resolution of patient concerns with appropriate managers. Provides assistance to patients to help them understand the process of their care. Records and compiles written and verbal patient comments, concerns, or complaints, and relays information to appropriate staff or manager. Identifies problems and issues related to patient service. Provides feedback to managers and recommends ways to improve patient services. Participates on committees, work groups, and/or process improvement teams that improve patient/customer satisfaction. Provides guidance in service recovery to enhance the patient experience. Additional job responsibilities including but not limited to may involve assisting with chart reviews and core quality measure data abstraction, tracking and trending of patient inputs to assist in identification of areas of improvement, and other duties as assigned. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Olmsted Medical Center is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
