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State of Minnesota Driver’s License Clerk - Customer Svcs Specialist Int in Rochester, Minnesota

Working Title: Driver’s License Clerk

Job Class: Customer Service Specialist, Intermediate

Agency: Public Safety Dept

  • Job ID : 81877

  • Location : Rochester

  • Telework Eligible : No

  • Full/Part Time : Full-Time

  • Regular/Temporary : Temporary - this position is temporary for 1 year

  • Who May Apply : Open to all qualified job seekers

  • Date Posted : 11/18/2024

  • Closing Date : 11/27/2024

  • Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCME

  • Division/Unit : Driver & Vehicle Services

  • Work Shift/Work Hours : Day Shift/ 8:00 AM - 4:30 PM

  • Days of Work : Monday - Friday

  • Travel Required : up to 25% of the time

  • Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

  • Classified Status : Classified

  • Bargaining Unit/Union : 206 - Clerical/AFSCME

  • Work Area : 1633 N. Broadway, Rochester

  • End Date : 06/30/2025

  • FLSA Status : Nonexempt

  • Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to promote public roadway safety by the administration of prescribed vision screenings, knowledge, and oral tests for motor vehicle operators so that only qualified individuals obtain a Minnesota driver’s license. This position is also responsible for conducting all inside office procedures while driver examiners are administering skills tests outside of the office.

Minimum Qualifications

  1. Ability to communicate with others and understand information, read, write and respond to customers in fluent English.

  2. Cashiering and basic math skills in order to collect, count, reconcile and complete daily transactions.

  3. Ability to provide in-person customer service sufficient to assist working in a high-volume, stressful environment.

  4. Ability to provide prompt, courteous and accurate information to customers on the phone or in person (fact to fact contact).

  5. Typing/Keyboarding skills.

  6. Data entry skills sufficient to enter data onto paper forms and computer entry screens.

Preferred Qualifications

  1. Face to face customer service experience in a business with high volume customer traffic within the last five years.

  2. Cash handling experience.

  3. Ability to problem solve while working independently.

  4. Experience with basic office equipment and Internet.

  5. Ability to pay close attention to detail.

  6. Foreign language skills.

  7. Legible penmanship.

  8. Excellent attendance and dependability.

  9. Graduate of one of the following public sector training programs: Project for Pride in Living, HIRED, Goodwill Easter Seals, Twin Cities Rise, Takoda, Hmong American Partnership, CLUES or similar Department of Employment and Economic Development (DEED) sponsored workforce development programs.

  10. Knowledge of a written and spoken second language (e.g., Spanish, Hmong or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style.

  11. May need to work regularly scheduled weekend hours.

  12. Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

Physical Requirements

Very Light: Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

1) criminal history

2) reference check

3) credit check

4) fingerprint (EDL)

5) US Citizenship check

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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