Easter Seals Jobs

Description

The Amazon First Mile team is looking for a First Mile Operations Manager to raise the bar and ensure that every customer and seller across the country receives the speed, quality, and reliability they expect from Amazon.

As a FM Operations Manager you will be responsible for MG/RJ/ES/DF areas, leading the operation with several logistics partners and ensuring our sellers have a great experience using our Marketplace. This role will serve as a critical liaison between Business, Seller Operations, and Transportation teams, reporting directly to the OTR leader.

Key job responsibilities

• Be comfortable in different roles, sometimes supporting, sometimes leading, and has the ability to “roll up their sleeves” and jump in if needed.

• Develop and implement ideas to drive continuous improvement by simplifying the process, creating additional value and reducing the costs.

• Identify process gaps through deep dive of metrics and make operational improvements.

• Benchmark with other countries and players to optimize our FM operations network and routing system.

• Redesign FM network adjusting it to volume growth and vehicles availability.

• Support FM expansion with other PMs.

• Align capacity needed with logistic partners, and scout new partners when needed.

• Build strong partnerships with 3P operational leaders and Amazon stakeholders, accelerating problem-solving to prevent issues that could harm the customer and seller experience

• Build strong mechanisms and KPIs to improve daily operations.

• Ensure compliance and quality in deliveries while focusing on user experience.

Basic Qualifications

• Bachelor's degree preferably in Supply Chain, Engineering or Logistics;

• Program or project management experience;

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership;

• Experience working with external suppliers;

• Experience leading large complex programs;

• Experience using data and metrics to determine and drive improvements;

• Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced eCommerce environment;

• Fluent in Portuguese and English;

• Availability to travel and work from different locations.

Preferred Qualifications

• MBA in supply chain, business, engineering, finance or related technical or quantitative field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.