Easter Seals Jobs

Role Purpose

Client facing delivery and support manager focused on customer satisfaction, effective communication and application deployment. Also responsible for the direct management and development of a technical team focused on the end-to-end delivery of the AlinIQ Digital Health Applications.

Span of Control

Positions reporting directly into this position: Associate Informatics Technical Specialist, Informatics Technical Specialist, Sr. Informatics Technical Specialists

Qualifications

− Bachelors or equivalent Global education, Masters degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

− 23 years of experience leading and managing software services and support teams for healthcare/ diagnostic laboratory systems

− Or relevant leadership and technical experience

Special Skills & Knowledge

• Sound understanding of diagnostic laboratory workflows and the use of relevant software technologies in support of the same

− Demonstrated hands on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/or clinical decision support systems

− Strong leadership skills in coaching, development and growth within the organization

− Technical proficiency with general business applications such as MS Office, MS Project, Smartsheet

Key Competencies

− Strong verbal and written communication skills with excellent customer facing capabilities

− Attention to detail and a concern for quality

− People management and leadership skills

− Able to innovate; and willingness to bring forth ideas, escalate issues and risks in a positive way

Key Accountabilities

Strategic:

− Become a trusted advisor to customers − Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset − Provide feature/ product enhancement input based on customer feedback − Maintain and assume accountability for a culture of high customer service

Operational

− Execute project work plans with a focus on timely completion & risk mitigation

− Track and report on assigned project aspects on a regular basis

− Enforce team compliance with all procedures and systems of record

− Develop problem solving guidelines, checklists or other materials to assist team in effectively and proactively addressing customer needs and problems

− Revise and keep up to date, all project documents and systems of record

− Participate in team and customer meetings effectively

− Lead the efficient cost management of your direct team in partnership with local controllers

− Lead, direct, evaluate, and develop team members to effectively meet business objectives

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com