Job Information
Calo Cafe Operations Manager in Riyadh, Saudi Arabia
About Calo (https://calo.app/)
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
Role overview
We’re looking for an Operations Manager who is responsible for managing and overseeing the day-to-day cafe operations for all our locations; maintaining all standard operating procedures and fostering a positive working environment. The person in this role creates the tone and personality of the cafe and team by advocating and promoting training and development, customer service, relationship extension, product knowledge, department of health and sanitation adherence, and values alignment amongst team members.
Main Responsibilities
Leads by example with on-the-job leadership
Develops and executes budget goals with the General Manager/Supervisors; assists with the Annual Budgeting processes with the Director of cafe/GM
Ensures all products are purchased within a timely manner; creating consistency and systems
Adhering to all company policies and procedures, including but not limited to: opening and closing procedures, cash handling procedures, deposit and safe procedures, coaching and counseling procedures, and POS procedures
Identifies all staffing and training needs
Assists with the hiring process with the Talent Acquisition & hiring team.
Maintains and supports a clean and safe working environment for all team members
Controls costs of goods, inventory levels, and labor among individual units
Ensures all team members provide hospitable and exemplary service that exceeds our guest’s expectations and creates an experience for all who come through our front door
Ensures that the cafes procedures are adhered to consistently and at the highest quality along with all “grab and go” retail items
Ensures all transfer sheets are completed daily and reflect correct food costs and quantities
Coordinates seasonal marketing initiatives, new menu and product rollouts, and seasonal drink offerings in each of our coffee shops
Has a passion for excellence, is detailed oriented, operations-focused, hands-on management style, great organizational skills, and strong written and verbal communication skills
Reviews the monthly P&L and detailed GL.
Monitors and Analyzes Key Performance Indicators (KPIs): Regularly tracks and evaluates KPIs such as sales, customer satisfaction scores, and employee performance metrics to ensure the café meets its strategic goals.
Drives Customer Loyalty Programs: Develops and implements customer loyalty initiatives and promotional campaigns to increase repeat business and customer engagement.
Implements Health and Safety Standards: Ensures compliance with all health, safety, and sanitation regulations, including regular inspections and staff training on safety protocols.
Facilitates Regular Team Meetings: Organizes and leads regular team meetings to discuss goals, share feedback, and address any operational issues.
Manages Special Projects: Oversees and executes special projects as needed, such as store renovations, new technology implementations, or process improvements.
Ideal Candidate
Qualifications
Must have had a minimum of 5 years of previous experience in reputed cafes as a Cafe Manager.
Leadership Certification or Training: Preferred experience or certification in leadership or management training programs.
Knowledge and competency
Ability to assist customers with beverage menus and ingredient questions.
Adequate coffee knowledge and different coffee mixtures
Exceptional proven ability in management with experience in leading teams.
Ability to divide responsibilities between team members and monitor progress
Outstanding communication and leadership skills
Ability to communicate effectively, particularly in written form
Possess exceptional customer service skills.
Customer Service Excellence: Proven track record of delivering outstanding customer service and creating positive customer experiences.
Crisis Management Skills: Ability to manage and resolve crises effectively, including emergency situations or unexpected operational challenges.
Project Management Experience: Experience in managing multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
Personality
Strong communicator
Pleasant personality and able to lead with empathy
Honest
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