Job Information
Tatte Bakery & Cafe Assistant General Manager - Tatte Ridgewood, New Jersey in Ridgewood, New Jersey
Description
We are looking for Assistant General Manager (AGM) to help us open our Ridgewood cafe! When you step inside of a Tatte Bakery & Café you instantly feel comfortable and inspired. It’s a space where you can be yourself. You will be surrounded by the best of everything: authentic, caring and unique Tatte family members, delicious pastries, savory dishes, fresh ingredients and amazing coffee. Every day we strive to provide our guests with an exceptional experience at every opportunity. If you love and care about people and coffee, we want you!
The Assistant General Manager will work with a passionate team of Front of the House team members on an opening, mid or closing shift dedicated to the overall guest experience. In the absence of the GM, the AGM will assume all GM responsibilities. The AGM will work side by side with the front-of-the house team by leading and inspiring them to exceed our guest’s expectations at every opportunity. This will be achieved by providing exceptional service that is authentic, genuine, warm and welcoming while upholding the execution of Tatte service and product standards.
Summary of Responsibilities
Supports the GM in ownership of the business and ensuring that the day to day operations run smoothly
Models authentic, warm guest experience and instills great service in team
Successfully identifies individuals that embody Tatte’s cultural values and supports recruiting, hiring, and training of new talent to ensure outstanding guest service
Demonstrates people performance management skills with the ability to identify talent and develop managers and hourly team members
Possesses capability to lead and navigate hard conversations
Continuously upholds Tatte brand and visual standards
Leads team members through effective and efficient operational execution
Ensures Food Safety in the café
Supports the GM in café-level change management activities to ensure effective and accurate communication of new product, service and operational information
Contributes to food, labor and controllable costs that are consistently within company guardrails
Helps GM to own café administrative requirements
Other duties as assigned
Working Conditions / Essential Functions
Ability to work a flexible schedule based on business needs (including but not limited to, days, evenings, weekends, holidays, and as emergencies arise)
Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
Position Requirements
Minimum 1 year of experience working as a manager, preferably in a high-volume, full service and/or polished fast casual restaurant
Ability to work well under pressure in a fast paced, ever changing work environment
Excellent verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
High School education or equivalent
Preferred Skills
Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management
Proficient in Microsoft Office including Word, Excel, Outlook
Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX
ServSafe, Allergen and ChokeSaver Certifications
Our Benefits and Perks
Competitive pay (typically AGM pay ranges from $65k-$77k, depending on experience)
Quarterly bonus program
Paid vacation and sick time
401(k) (with a vesting match)
Free EAP employee assistance programs
Flexible schedule with no late nights
Health, dental and visual insurance
Internal English and Spanish classes
Free meals and drinks
Exciting potential for growth
Please note that our Ridgewood Café will tentatively be opening in April 2025. Any training that will take place prior to April will occur at one of our Maryland, DC, or Boston Cafes.
Please note that Tatte is an E-Verify employer.
