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Concentrix Vice President, Delivery- Telecom in Richmond, Virginia

Job Title:

Vice President, Delivery- Telecom

Job Description

Candidates will need to currently reside in or around the Seattle, WA, Kansas City, KS or Atlanta, GA metropolitan areas.

Job Summary:

We are seeking an experienced and dynamic Vice President of Delivery - Telecom to lead our software delivery team. This role requires a visionary leader with exceptional strategic thinking and the ability to inspire and manage a large, diverse group of highly skilled professionals. The ideal candidate will have a strong technical background in software development and project management, with a proven track record of delivering complex software projects on time and within budget. You will oversee a business scale of $100 million to $200 million in annual revenue and manage a team of 1,000 to 1,500 people. The technical environment is highly complex and large-scale, requiring advanced technical expertise and strategic oversight. The teams are distributed across onshore, remote, nearshore, and offshore locations.

Key Metrics & Outcomes:

Delivery Quality: Monitor and improve the quality of software delivery, ensuring adherence to standards and best practices. Client Satisfaction: Measure and enhance client satisfaction through regular feedback and continuous improvement initiatives. Gross Margin: Manage project budgets and financial performance to achieve and maintain target gross margins. Employee Satisfaction: Foster a positive work environment and culture, ensuring high levels of employee engagement and satisfaction.

Key Responsibilities:

  • Leadership, Strategy, Coaching:

  • Develop and implement the strategic vision for client delivery, software delivery practice.

  • Lead and mentor a large team of software delivery professionals, fostering a culture of excellence and continuous improvement.

  • Drive organizational change and scalability, ensuring team meets the demands of a growing business.

  • Coach and develop employees and leaders within the software delivery team.

  • Foster a culture of continuous learning and professional growth.

  • Implement training programs and development plans to enhance team skills and capabilities.

  • Instill a high sense of urgency and bias for action within the team.

  • Ensure rapid response and resolution to project challenges and client needs.

  • Promote a proactive approach to problem-solving and decision-making.

  • Client Engagement & Sales Support:

  • Build and maintain strong relationships with key clients at all levels.

  • Support sales activities, including responding to RFPs and partnering with the sales team to secure new business opportunities.

  • Partner with Account Sales Leader to pursue strategic sales opportunities.

  • Technical Oversight:

  • Oversee the planning, execution, and delivery of multiple large-scale software projects.

  • Develop oversite and governance structure, manage and deliver projects through various service delivery models, including managed services, deliverable-based Statements of Work (SOW), fixed bid, and staffing engagements.

  • Ensure projects are completed on time, within scope, and within budget, leveraging best practices in project management.

  • Provide technical guidance and oversight for all software development activities.

  • Ensure the use of modern software development methodologies, tools, and frameworks.

  • Drive the adoption of DevOps practices to streamline the software delivery pipeline.

  • Oversee architecture and design of software solutions to ensure scalability, performance, and security.

  • Stay current with emerging technologies and industry trends to drive innovation within the team.

  • Software Quality Assurance:

  • Establish and enforce rigorous quality standards and best practices across software delivery projects.

  • Implement comprehensive testing strategies, including unit testing, integration testing, and user acceptance testing, to ensure software reliability and performance.

  • Conduct code reviews and audits to maintain code quality and adherence to industry standards.

  • Foster a culture of continuous improvement, encouraging the team to identify and address quality issues proactively.

  • Utilize automated testing tools and frameworks to enhance testing efficiency and coverage.

  • Technical Incident and Outage Management:

  • Lead the response to technical incidents and outages, ensuring timely resolution and minimal impact on clients.

  • Coordinate with cross-functional teams to manage incident response and communication.

  • Conduct thorough root cause analysis to identify underlying issues and implement corrective actions.

  • Develop and maintain incident response plans and protocols to improve future response efforts.

  • Financial Management:

  • Manage the financial performance of the software delivery practice.

  • Monitor budgets, forecasts, and financial metrics to ensure profitability.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is preferred.

  • 20+ years of experience in software development and project management.

  • Proven track record of successfully delivering complex software projects.

  • Strong leadership and team management skills.

  • Excellent communication and interpersonal skills.

  • Ability to build and maintain strong client relationships.

  • Strong problem-solving and decision-making abilities.

  • Experience with Agile and Scrum methodologies.

  • Financial acumen and experience managing budgets and financial performance.

  • Proficiency in programming languages such as Java, C#, Python, or JavaScript.

  • Experience with cloud platforms (AWS, Azure, Google Cloud) and containerization technologies (Docker, Kubernetes).

  • Knowledge of CI/CD pipelines and automation tools (Jenkins, GitLab CI/CD).

  • Deep Technical Knowledge of Telecom: Extensive experience and expertise in the telecommunications industry, including understanding of telecom networks, protocols, and technologies.

The on-target earnings range is $300k+, which includes a base salary and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. ​The deadline to apply for this position is 12/31/2024.

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Location:

USA, WA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .

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