Easter Seals Jobs

Job Title:

Technical Program Manager

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions

• Deliver outcomes unimagined

• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

#LI-Onsite

We are seeking an experienced and strategic Program Manager to lead and oversee a software development team responsible for ensuring seamless software and product releases. The ideal candidate will have a strong background in program management, excellent leadership skills, and the ability to work collaboratively across teams. This role requires someone who can drive process improvements, ensure timely delivery, and manage multiple releases across complex and dynamic environments.

Key Responsibilities:

Team Leadership and Management:

• Lead, mentor, and manage a team of developers, testers, fostering a culture of collaboration, accountability, and continuous improvement.

• Provide direction, set clear goals, and monitor performance to ensure individual and team success.

Release Planning and Execution:

• Oversee the planning, coordination, and execution of software and product releases across multiple projects and teams.

• Establish and maintain release calendars, timelines, and milestones in collaboration with stakeholders.

• Ensure release processes are followed, and all dependencies and risks are identified and mitigated.

Stakeholder Collaboration:

• Act as a central point of communication between engineering, product management, quality assurance, operations, and other cross-functional teams.

• Facilitate alignment on release objectives, schedules, and priorities with all stakeholders.

Process Improvement:

• Analyze and refine release management processes, tools, and methodologies to improve efficiency and reliability.

• Introduce automation and other innovations to streamline workflows and reduce release cycle times.

Risk and Issue Management:

• Identify, track, and manage risks, issues, and dependencies throughout the release lifecycle.

• Implement mitigation strategies and provide timely resolutions to ensure successful delivery.

Reporting and Metrics:

• Develop and maintain metrics and dashboards to track the performance of the release management process.

• Provide regular updates to senior leadership and stakeholders on release status, challenges, and successes.

Change Management:

• Ensure all releases comply with change management processes and standards.

• Communicate changes effectively to ensure minimal disruption to business operations.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (Master's degree preferred).

• 7+ years of experience in program management, release management, or related roles, with at least 2 years managing teams.

• Strong understanding of software development life cycle (SDLC) and agile methodologies.

• Proven ability to manage multiple complex projects and deliver results in a fast-paced environment.

• Excellent leadership, communication, and interpersonal skills.

• Experience with release management tools such as Jira, Jenkins, Azure DevOps, or similar platforms.

• Strong problem-solving and decision-making abilities.

• Familiarity with DevOps practices and CI/CD pipelines is a plus.

Key Competencies:

• Leadership and team-building skills.

• Strategic thinking with attention to detail.

• Ability to handle ambiguity and drive clarity in complex situations.

• Effective stakeholder management and negotiation skills.

Location:

USA, VA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .