Job Information
Capital One Sr. Associate, Product Management - Consumer Intelligence in Richmond, Virginia
West Creek 4 (12074), United States of America, Richmond, Virginia
Sr. Associate, Product Management - Consumer Intelligence
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
The Consumer Intelligence (CI) team within the Strategy Group at Capital One was created by CEO mandate to drive consistent measurement of customer experience to inform business decisions. CI delivers on this mandate through an enterprise voice of customer system that includes an arsenal of customer survey tools and products across online and digital platforms to visualize and drive action on customer feedback, as well as an insights and analysis team that enables associates to better understand customers and drive our mission to Change Banking for Good.
CI’s Customer Experience Management Program team is seeking a focused, proactive, organized and creative professional who excels in a team environment with excellent communication and collaboration skills that will be essential for partnering with stakeholders at all levels across the company to manage, inform, and influence outcomes.
This individual will have a proven track record of success in putting structure in place to manage digital products in a dynamic, complex environment. Technical aptitude, attention to detail, passion for customer experience and the ability to adapt to an agile environment are essential to succeeding in this role.
In this role, you’ll be expected to demonstrate proficiency in five key areas
Human Centered
You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming
You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria
You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences
Business Focused
You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes
You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team
Technology Driven
You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of blue sky technical problems
You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead
You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing
Integrated Problem Solving
You’’ll develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible
You’ll build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
Transformational Leadership
You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence
You’ll contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates
As part of the Consumer Intelligence team, you’ll be tasked to:
Manage a portfolio of dynamic Voice of Customer feedback products, driving new builds and enhancements to existing capabilities
Use problem solving and influencing skills to ensure product results deliver on business intent and coordinate seamlessly with the team’s broad strategic objectives
Provide strategic and tactical thought partnership as a product subject matter expert to effectively drive product improvements and operational stability
Build relationships and collaborate cross-functionally with stakeholders, tech, and suppliers
Rethink current data visualization strategies based on ongoing end-user feedback
Manage end-to-end requirements, UAT, delivery, post-launch validation, communication, documentation and product access to mitigate risk and ensure compliance
Drive day-to-day prioritization of work operations, projects and scope; troubleshoot reported issues and escalate when appropriate
Analyze, identify and correct data issues with the product
We want you if you are:
Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. You are comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.
Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.
Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.
Basic Qualifications:
Bachelor’s Degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred Qualifications:
Bachelor’s Degree in Computer Science or Engineering
MBA or Master’s degree
1+ years of experience in Agile product management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
