Job Information
Capital One Senior Director, Process Management in Richmond, Virginia
West Creek 5 (12075), United States of America, Richmond, Virginia
Senior Director, Process Management
As a Senior Director, Process Operations Lead, you will lead an organization of process managers and project managers in delivering flawlessly executed processes and projects that improve business efficiency and drive results. As we modernize our core infrastructure we are embarking on significant changes that will impact the business across our customer journeys, operations, data, and technology. Mapping out that change and the risk associated with it, and ensuring that we determine plans to drive through that change with all the appropriate stakeholders will be a critical role across our organization.
Responsibilities of this role may include:
Leading moderate to large size teams to drive complex process improvement initiatives
Designing, developing, and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements
Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Serving as subject matter expert on a process improvement initiatives
Leading process reinvention strategies with largely horizontal impacts
Basic Qualifications:
Bachelor’s Degree or military experience
At least 7 years of experience in Process Management
At least 7 years of experience in People Management
At least 4 years of experience in strategic planning
Preferred Qualifications:
Master’s Degree
BPM, PMP, Lean, Agile, or Six Sigma certification
9+ years of experience in Process Management
9+ years of experience in People Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
