Easter Seals Jobs

Job Description

The role is responsible for: (1) quality call monitoring audits of customer experience issue identification assuring company standards are maintained and compliance integrity is preserved, (2) consulting with supplier management to resolve quality problems, and (3) function as an information source to suppliers and various company departments when special and critical quality issues occur and (4) to process consumer complaints alleged towards clients.

Pay Rate Range: $20-$23/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Listen to phone calls to ensure that that supplier customer contact procedures are followed properly for both regulatory and fundamental guidelines;

Conduct quality-related reviews of agent performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes extensive call monitoring, review of data entry/transactions processed and evaluation of any other performance metric that may impact quality;

Determine overall supplier quality programs are in accordance with established requirements by conducting and evaluating various product tests and tests related to call monitoring and complaint resolution; Billingual

QA Experience in a financial background specifically null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.