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Job Description

North America Cloud Infrastructure - Engineering (NACI-E ) provides the technical guidance for OCI customers to drive North America's revenue and consumption growth. We are a cohort of 2,000 technical architects and delivery consultants passionate about the success of 400 top OCI Customers.

NACI-E Leadership sponsors an elite group of customer-facing Program Managers as a specialty service targeted to 30 strategic, complex accounts. Each TPM covers 1-3 accounts and becomes deeply embedded with the account team for a specific goal (2-4 qtrs). We are looking for a customer-facing Technical Program Manager to drive customer success by performing account management for our most strategic customers.

Who is the NACI-E TPMaaS Team?

The NACI-E Customer Engagement TPMs are experienced customer-facing Technical Program Managers who service customers with new revenue opportunities. We work directly with the customer to understand and deliver requirements and build close partnerships between all internal parties to portray ONE Oracle voice to the customer. We provide clarity across Oracle engagements by identifying and eliminating blockers and driving closed-loop customer execution in partnership with our Enterprise Cloud Architects and Cloud Engineers. We leverage specialists, and NACI-E programs to deliver white-glove customer support. We plan, coordinate and complete customer projects. All programs align to the greater vision, mission, and objectives of the org. We interpret and empower the customer by being advocates and change agents.

Where is the position located?

The role can be done primarily from a home office. If the candidate is located by an Oracle office we do offer both flex and full-time space.

Description What You’ll Do

• Work directly with customers on technical solutions to drive mutual success for the customer and for Oracle

• Adaptive Leadership, partner with the customer and internal teams to identify, document and solve challenges as they arise.

• Build trust with customers by providing clarity around Oracle engagements, and ensure timely follow up for all action plans

• Develop and maintain communication with key collaborators and decision makers.

• Identify, document and work with product engineering to remove blockers for customer work streams.

• Manage day-to-day interactions with executive clients, collaborators, and sponsors.

• Deliver components of client engagements focused on identifying, designing, and implementing both technology and creative business solutions for large companies.

• Supervise progress of the customer engagements, identify, and quantify variances, perform required corrective actions.

• Maintain changes to engagement scope, schedule to keep the plan accurate, updated, as defined in the organizational change plan.

• Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project.

• Identify business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

• Focus on process innovation and enablement to drive customer happiness, reference advocacy and CSAT.

• Maintain knowledge management and reusable artifacts that our larger team can use with customers or for customer management.

• Plan and direct resource schedules as well as project success.

• Supervise the programs from initiation through delivery, collaborating with internal teams and customers on technical matters.

• Select, develop, and evaluate personnel to ensure the efficient operation of the function.

Career Level - IC4

Responsibilities

Required Skills/Experience What You’ll Bring

You have that rare combination—a sharp technical proficiency and an understanding of the customer landscape and their business. You have experience working closely with executives, and presenting sophisticated information in a simplified manner that is easy to understand. You have experience managing a large program and running it top to bottom – from presenting to executives to nailing the basics. You understand data processing and tooling, and know how to simplify processes. Demonstrated leadership skills, and directing a virtual team that does not report to you. You can build excellent PowerPoint presentations to drive strategy and know how to navigate a sophisticated excel project budget. Strong communication skills, analytical skill and attention to detail. BS degree or equivalent experience relevant to functional area. Prefer 8+ years of program management, timely deployment or related experience.

We are looking for Candidates with the following Skills and Experience:

• Demonstrated ability to partner with executives across different functions.

• 5-10 years’ experience managing complex cross-functional large scale enterprise projects.

• Customer-ready executive presence

• Understanding of cloud architecture, especially OCI.

• Experience providing templates and re-usable artifacts that help large organizations scale.

• Passion for using data to solve technical and business challenges and willingness to get into it to get the job done.

• Ability to synthesize complex elements into streamlined and robust stories for audiences of variable technical levels.

• Strong organizational, presentation, verbal, and written communication skills.

• Collaborator management.

• Escalation management and recommend further improvements.

• Align the customer’s general business targets with the objectives and outcomes.

• PMP Certification is a plus.

• Experience in sales a plus.

Does this sound like you? If so, we hope to meet you!

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Life at Oracle: Optional text included to your JD for more inclusive language

An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $87,800 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer