Job Information
Capital One Process Manager - ATM Operations (Hybrid) in Richmond, Virginia
West Creek 5 (12075), United States of America, Richmond, Virginia
Process Manager - ATM Operations (Hybrid)
We are seeking a highly skilled and detail-oriented individual to join our team in ATM Operations. The ideal candidate will have experience in ATM operations, performance analytics, and proficiency with ATM monitoring systems such as Vision. As a Process Manager, you will be responsible for monitoring, analyzing, and optimizing the performance of our ATM fleet to ensure maximum efficiency and uptime. You will collaborate closely with cross-functional teams to identify opportunities for improvement, implement solutions, and provide actionable insights to drive business growth.
General Responsibilities:
Conduct in-depth analysis of ATM performance metrics to identify trends, patterns, and areas for improvement.
Deliver executable business requirements, collaborate with development, quality assurance, and other teams to ensure successful delivery of the full product lifecycle.
Monitor and maintain ATM monitoring systems to proactively identify and address issues impacting ATM performance.
Partner with internal teams and third-party vendors to address and resolve software defects.
Collaborate with cross-functional teams to develop and implement strategies to optimize ATM operations and drive business objectives.
Participate in the planning and execution of ATM maintenance activities, including software updates, hardware upgrades, and repairs.
Serve as a subject matter expert on ATM operations, providing guidance and support to internal teams and external partners.
Schedule: Monday - Friday 8:00 AM - 5:00 PM EST
Location: This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.”
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of experience with Microsoft Office or Google Suite products
At least 1 year of experience in Business Process Management, Project Management, Relationship Management or Risk Management
Preferred Qualifications:
Bachelor’s Degree or military experience
Lean or Six Sigma certification
At least 1 year experience with SQL
At least 1 year experience with monitoring and dispatching applications/systems
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
