Easter Seals Jobs

help desk analyst.

• richmond , virginia (remote)

• posted 7 days ago

job details

summary

• $18 - $19 per hour

• contract

• high school

• category computer and mathematical occupations

• reference1056386

job details

job summary:

Randstad Digital has a exciting opportunity providing high level Help Desk support to our client.

Hours will fall between 6:30am-6pm M-F(8hr shift)

Required Skills -

• High School Diploma, GED or Equivalent Certification

• 2 years IT experience in a customer service capacity. Call Center or Service

Desk experience is preferred.

• Proficiency with Microsoft Office and O365 (Outlook, Excel, and Word)

• Experience with web navigation and support in a Microsoft Windows

environment

• Communication and interpersonal skills

• A work ethic with a focus on quality, results and customer satisfaction

location: Richmond, Virginia

job type: Contract

salary: $18 - 19 per hour

work hours: 8am to 6pm

education: High School

responsibilities:

Job Duties -

• The Help Desk Analyst answers inbound calls from global customers as well as internal system users and is responsible for providing first level operational and technical support.

• Provide IT operations support in a team Help Desk environment. Adjust working hours and schedule as needed.

• Develop and exhibit technical subject matter expertise on the supported systems and associated business processes.

• Drive and coordinate high impact, complex and cross-functional incidents to resolution by following established processes involving resources from client and/or vendors.

• Communicate written incident updates using team standards in a pre- determined time bound fashion to all levels of IT and business audience.

• Assess impact of issues and ensure proper severity assignment.

• Ensure Support Guides and related documentation is up-to-date.

• Regularly identify and implement improvement opportunities.

• Fulfill corporate compliance tasks including mandatory training and weekly timesheets.

qualifications:

• Experience level: Entry Level

• Minimum 2 years of experience

• Education: High School

skills:

• Helpdesk

• MS Office

• Microsoft WindowsEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.