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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Bon Secours

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

Durable Medical Equipment Spec - Physician Office - St Francis Medical Center - Richmond, VA

Primary Function/General Purpose of Position

Responsible for daily operations for Durable Medical Equipment (DME) supplies, patient fitting and insurance pre-authorization and waivers. DME Coordinator is responsible for timely and accurate communication with insurance companies, patients and staff regarding DME prescribed by the provider.

Employment Qualifications

• Organized

• Thorough knowledge of Excel

• Thorough knowledge of EHR

• Excellent follow up with patients and insurance companies.

• Accurate keyboarding

• Knowledge of basic office equipment, fax, phone, scanner, copier

Essential Job Functions

• Contact insurance companies to confirm DME authorization and patient co-pays.

• Knowledgeable regarding benefit details from Insurance companies

• Use most efficient manner available to obtain DME benefits: phone or portal.

• Communicate with patient regarding coverage and patient responsibility.

• Document in the EMR all contact regarding DME to include in, waivers, etc.

• Maintain internal document for DME Check form.

• Electronically communicate patient information to insurance companies

• Schedule patients for a DME item within the EMR

• Reviewing the DME schedule for all proper documents and authorizations

• Explaining to the MA/PA and the physician why information is needed to complete any of the above

• Knowledgeable and/or willing to learn the rules and regulations for paperwork and dispensing DME in a timely manner.

• Checking chart notes for other billable diagnosis codes

• Obtain authorizations for all DME, if needed

• Maintain Excel DME tracking sheet.

• Ordering, stocking and inventory of supplies

• Other job tasks as requested.

Physical Requirements

• Sitting or standing for extended periods of time

• Able to bend to assist patients with proper fitting of equipment.

• Use of headset with phone

• Required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

• Adherence to hospital emergency policies and procedures

• May require traveling to other locations.

• Participates in required activities to meet requirements for competency, training, and evaluations.

Physical Requirements/Hazards

• Complete the following charts regarding physical requirements and hazards.

• Mark an X in the “Some” column if an incumbent will perform this activity less than 33% of the time; mark an X in the “Freq” column if an incumbent will perform this activity more than 33% of the time.

• Fill in the appropriate % of time in the “Work Position” column.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com