Job Information
PSI Services Business Analyst ($73K) in Richmond, Virginia
Description
Title: Business Analyst
Location: US, Remote
About PSI
We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: _https://www.psiexams.com/_
About the Role
The Business Analyst at PSI supports the business through data analysis, evaluating various aspects of our processes, products, services and software to improve efficiency and quality of our products and solutions. They act as an important liaison between stakeholders and the Technology teams, seeking to determine ways to improve PSI systems to better meet customer requirements.
This role is a full-time permanent position, flexible from Monday to Friday during typical office hours. There will be occasional requirements to work non-traditional hours including evenings or weekends, and occasional travel for events, meetings and workshops. Day-to-day, this role can be performed remotely.
Role Responsibilities
• Identifying the true business need of internal and external customers and separate those from existing processes.
• Acting as a point of contact with the business on behalf of the technology organization for new features and customer implementations.
• Being a leader for change and process improvement.
• Reviewing new features and client implementations to identify business requirements and coordinate with teams within technology to determine best possible solutions.
• Identifying and documenting customer business requirements.
• Critically analyzing requirements elicited from customers.
• Understanding customer requirements and determine how best PSI systems can meet requirements.
• Maintaining relationships with internal and external customers, stakeholders and team members.
• Obtaining and maintaining in-depth knowledge of PSI platforms and business processes.
• Providing guidance to internal and external customers through requirements gathering to improve customer experience.
• Understanding the product strategy and roadmap, and how it can be applied to customer needs.
• Managing products throughout the product life cycle as new features and functionalities are added to the product.
• Performing product demonstrations to customers and provide detailed feedback to the product and development teams.
Knowledge, Skills and Experience Requirements
• Education to Bachelor’s degree level in related field is required, such as Business Analysis, Business Administration, Computer Science or MIS.
• Previous experience of work in a business analysis role is required.
• Experience of successfully engaging in multiple initiatives simultaneously with overlapping deadlines is required.
• Experience in the assessment or education industries preferred
Benefits & Culture
At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;
401k/Pension/Retirement Plan – with country specific employer %
Enhanced PTO/Annual Leave
Medical insurance – country specific
Dental, Vision, Life and Short Term Disability for US
Flexible Spending Accounts – for the US
Medical Cashback plan covering vision, dental and income protection for UK
Employee Assistance Programme
Commitment and understanding of work/life balance
Dedicated DE&I group that drive core people initiatives
A culture of embracing wellness, including regular global initiatives
Access to supportive and professional mechanisms to help you plan for your future
Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
