Job Information
Capital One Associate, Cyber Security in Richmond, Virginia
West Creek 4 (12074), United States of America, Richmond, Virginia
Associate, Cyber Security
Do you thrive in high-energy, fast-paced environments? If you possess the ability to identify areas of development and the drive to make improvements, we have the role for you! As an access management associate with Capital One, you will have the opportunity to solve the problems of today while designing solutions of the future. IAM is seeking a qualified individual to provide crucial access management and operational support for multiple enterprise systems. This person will fulfill daily access management responsibilities by managing end-user access to enterprise applications, and do so with an operational excellence mindset, to ensure exceptional quality and timeliness while striving to drive improvements within our processes and tools.
The Role
As an access management associate, you will work within an established team to provide access administration support to the internal end-user community. This role will be responsible for maintaining and supporting user and system account information, including access rights, security and system groups. You will need to be able to look at the “bigger picture” to ensure the right level of access exists at all times to ensure accounts and systems stay secure. As an access management associate, you will be looked up to as a Subject Matter Expert within the team and have expert-level knowledge for our mainframe applications, and extended subject matter expertise across our broader suite of applications. A common day in this role would include processing access requests to add, modify and remove system access. You will also look for ways to improve team processes and help out where needed within the team.
Responsibilities
Administer system access by creating, maintaining and removing User and System Access rights based on authorized requests received through internal requests tools, in accordance with established procedures and within defined Service Level Agreements (SLA’s)
Respond to internal customer inquiries while providing outstanding customer service
Manage access to both internal and external applications
Responsible for cross-training junior team members and non-associate staff
Securely communicate end-user credentials through standard tools and processes
Effectively manage priorities, communicate progress and raise impediments as needed
Responsible for maintaining and updating operational procedural documentation
Ability and effectively work independently to meet daily workload assignments
Use knowledge of processes and procedures to identify and offer ways to make improvements within the team
Act as a key subject matter expert for our mainframe suite of applications, and extended subject matter expertise across our broader suite of applications
Ability to work independently as part of a virtual team
Successfully deliver on all Key Performance Indicators
Basic Qualifications
High school diploma, GED or equivalent certification
At least 1 years of experience in Identity and Access Management
At least 1 years of experience with access provisioning
Preferred Qualifications
2+ years' experience working within a fast-paced, high request volume, enterprise-level Provisioning Operations service
1+ year of experience with SQL
3+ years of experience with Incident Tracking and Ticketing tools
1+ year of experience in Agile
1+ year of experience in Cyber Security or Risk Management
Previous Banking industry experience a plus
Excellent communication skills
Basic understanding of Active Directory a plus
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
