Easter Seals Jobs

Description We are offering a permanent employment opportunity in Richardson, Texas, for a Customer Experience Specialist. The role is within the industry that focuses on providing exceptional customer service and maintaining customer relationships. As a Customer Experience Specialist, you will be responsible for providing information about our products, resolving customer inquiries, and managing orders efficiently.

Responsibilities:

• Provide accurate information about our products to both customers and sales team members through various communication channels such as phone, email, chat, or fax.

• Develop and maintain relationships with key accounts, ensuring clear communication and timely order delivery.

• Identify opportunities for cross-selling or up-selling during customer interactions.

• Enter and manage orders received through various channels, ensuring efficient order processing.

• Monitor order activity and proactively address potential delivery issues.

• Maintain up-to-date knowledge of all company products and processes.

• Foster open internal and external communication and champion creative changes to improve processes and service levels.

• Support dedicated accounts and associated companies to deliver exceptional service and provide comprehensive solutions to issues.

• Adhere to established procedures to complete work and achieve performance objectives.

• Understand workplace hazards and take proactive measures to prevent and report potential issues. Requirements • Proven experience in a customer service role

• Proficiency in handling Purchase Orders

• Excellent communication and interpersonal skills

• Ability to handle and resolve customer issues effectively

• Demonstrated ability to multitask and manage time efficiently

• Strong understanding of customer service procedures and policies

• Proficient in using Customer Relationship Management (CRM) software

• Exceptional problem-solving skills and attention to detail

• Ability to work in a fast-paced environment

• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .