Easter Seals Jobs

Job Description As a valued colleague on our team, you will collaborate in collecting, reviewing, monitoring, and analyzing business data to solve problems and/or make recommendations to improve business performance, as well as contribute to identifying opportunities for enhanced business efficiency and performance through data and technology.

THE IMPACT YOU WILL MAKE

The Operations - Business Analysis - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Support the Single-Family Mortgage Ops team in determining business needs through understanding business unit operations.

• Gather data on internal business operations, human capital, and resources.

• Collaborate with team to determine areas for improved business performance, and technology evolution

• Contribute to identifying solutions to improve business performance.

• Utilize data driven insights to remove operational inefficiencies

• Work with Product and technial teams to translate business requirements

Qualifications THE EXPERIENCE YOU BRING TO THE TEAM

Desired Experiences

• Bachelor degree or equivalent

• Experience supporting the mortgage industry

• Agile Certifications

Skills

• Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data

• Experience gathering accurate information to explain concepts and answer critical questions

• Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Excel or SSRS

• The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.

• The group of skills related to Relationship Management including managing and engaging both internal and external stakeholders

• Ability to work cross functionally with individuals from Operations, Product, or Software Teams

• Skilled in Agile methodology

• Adept at managing project plans, resources, and people to ensure successful project completion

• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand

• Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI

• The group of skills related to Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.

• The group of skills related to Operational Excellence including improving and overseeing operations

• Participate in operational and market readiness activities, ensuring best practices and industry standards are integrated into readiness plans.

Tools

• Skilled in SQL, Excel, Tableau, Power BI

• Experience using SharePoint

• Skilled in Microsoft Teams

• Experience using JIRA, Confluence

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.