Easter Seals Jobs

Details

• Department: Infrastructure

• Schedule: Full-time, 8 hour day shift, Monday - Friday

• Location: Remote

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.

Responsibilities

Manage the Circuits Governance team and collaborate with network, telecom, billing, and contracting teams to ensure circuits lifecycle processes are completed accurately, efficiently, and timely. Establish and manage the process governance lifecycle in the network and telecom circuit area. Deliver on defined objectives, principles, guidelines, and standards to ensure process improvement and cost savings initiatives are aligned with the enterprise's future-state vision.

Leadership/Interpersonal Skills

• Strategic planning for network and telecom circuit cost savings from a contractual perspective.

• Strong project management (https://www.simplilearn.com/project-management) skills to plan, organize, and coordinate resources, timelines, and deliverables. Manage multiple priorities. Coordination of minor projects.

• Financial Management including knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals. Working knowledge of telecommunications expense management.

• Continuous improvement through proactive identifying areas for improvement, implementing process enhancements, and driving efficiency in service delivery.

• Communicates roadmap and vision to Business and IT stakeholders at all levels of the organization.

• Demonstrated experience navigating a large organization; ability to influence with storytelling and data.

• Responsible for communicating and driving adherence to established standards and guidelines, promoting leverage of existing processes, solutions and technology, maximizing existing technology investments.

• Identify process gaps, requirement gaps, and decision gaps. Communicate and document the impact of the gaps and provide recommendations based on prior experience and leading practice.

• Establish and maintain data governance processes to ensure data integrity and quality of deliverables.

• Hire, train and manage assigned staff.

• Develop departmental goals, plans and standards consistent with the technological, administrative, legal and contractual requirements of the organization.

• Builds and grows the team to develop top talent and ensure success. Creates a positive team environment where autonomy, mastery, and purpose are promoted through coaching, individual development, and performance standards.

• Monitor performance of the teams to ensure on-time delivery, balanced workload among team members, and proper communication with customers.

• Effective leadership, analytical skills, and negotiation skills. Strong conflict resolution skills. Strong verbal and written communication skills.

• Facilitates resolution of issues through creative solutioning, open exchange of information and viewpoints and influence; uses negotiation skills when appropriate

• Listens carefully to understand various points of view and conveys understanding of the comments and questions of others

• Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience

• Builds trust and respect with key stakeholders and gains support for change.

• Demonstrates proactive behaviors and self-management techniques, including but not limited to, working efficiently, demonstrating adaptability and setting goals.

• Brings appropriate individuals together to accomplish business objectives; facilitate access to critical competencies; knows who to call/involve.

• Adept at analyzing complex situations, identifying problems, and proposing effective solutions. Ability to think critically and make decisions quickly to address service-related challenges.

• Have the drive and determination to learn and continuously share your knowledge with others.

Data Analysis and Reporting

• Establish and maintain data governance processes to ensure data integrity and quality of deliverables.

• Report design, build, and validation of telecommunication billing data and ServiceNow data.

• Able to analyze and comprehend data/structures and intended use of each element represented.

• Must be able to present and explain data to a diverse audience and adjust outputs according to input from stakeholders.

Vendor Management

• Manage multiple vendor relationships for network and telecom circuits including governance, delivery, and cost savings. Collaborate with multiple partners in the organization and third party vendors to drive cost savings from a contractual perspective.

• Manage communication and drive vendor adherence to established standards and guidelines, leveraging existing processes, solutions and technology, maximizing existing technology investments.

• Align external vendor processes to internal governance structure and measure effectiveness and performance of vendors.

• Identify process gaps, requirement gaps, and decision gaps internally and with vendors. Communicate and document the impact of the gaps and provide recommendations based on prior experience and leading practice.

Service Delivery Management

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.

• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.

• Providing accurate and regular reports (https://www.simplilearn.com/performance-reporting-article) to the management on performance of the service delivery.

• Deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.

Work Experience

• 2 years of leadership or management experience strongly preferred, with 5 years of leadership or management experience preferred.

• Willingness to travel up to approximately 10% of the time.

Requirements

Education:

• High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.

• 3 years of leadership or management experience preferred.

Additional Preferences

No additional preferences.

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Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

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For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

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E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)