Job Information
sa.global Dynamics 365 BC Functional Support Consultant in Remote, Philippines
Who is sa.global
sa.global addresses industry challenges through vertical-focussed solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.
Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we've been a part of Microsoft's elite Inner Circle for 12 years. Our global organization has a 1000-member team across 25 countries.
For more information, visit www.saglobal.com (https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.saglobal.com%2F&data=05%7C02%7C%7Cad374c8e210a47d7247708dc64f7eec4%7C85d3d2d0e41a4759ac996bc18c0b5f4b%7C0%7C0%7C638496263259949348%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=Z1q30c3aqT2%2FKWxJALmhvNabU1jTx7vG1H%2FUZKQ3fn0%3D&reserved=0).
Why Choose sa.global
Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.
Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.
About the Role
sa.global is looking for a motivated and skilled Microsoft Dynamics 365 Business Central (BC) Functional Support Consultant to join our dynamic consulting team in APAC! You can be located in Indonesia, Malaysia, or Philippines. As a D365 BC Support Consultant, you will be relied upon to manage all incoming support issues, triage, and work with other resources to resolve, as necessary.
We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you'd to work with a team that is passionate about their work while also having a good sense of fun, you might have just found what you are looking for!
Areas of Responsibility
Be our primary contact for a list of Microsoft Dynamics 365 Business Central clients
Maintain issue status and communication on open issues with the client
Ensure clients get a reasonable response to their request as per sa.global's published support offering
Investigating cases and provide consulting services for multiple clients
Provide development support for customer requests and quoting for any custom work
Ensure recording and ongoing monitoring of all incoming request issues in the support system
Ensure timely responses to client requests for support, according to urgency of the issue and SLA
Assist clients with resolving issues
Escalate support requests as required
Report weekly to the Team Lead on the status of all issues
Prepare written technical specifications for modifications undertaken
Perform testing and quality assurance
Liaise with product vendors on any issues relevant for our customers or sa.global
Ensure the accuracy and consistency of information processed from within sa.global
Maintain a professional standard in the workplace and represent the company at all times in the best possible professional standard
Ensure timesheets are entered accurately on a weekly basis
Ensure sa.global standards, methodologies, and conventions are complied
Collaborate with our Global support teams
Skills and Experience
Experience in troubleshoot issue related to Microsoft Dynamics 365 BC
Have excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issues
Knowledge of underlying of Microsoft technologies (SQL, Data analysis, reporting services) desirable
Have ability to work in both a team environment and on an individual basis in a motivated manner
Positive attitude and patient
Good time management and documentation skills
Excellent communication and analytical skills
Excellent written and spoken in English
Willingness to learn and be challenged
Good presentation and training skills
Enthusiasm to help Customers succeed
Constant motivation for learning and development, diligence, and responsible attitude
Ability to resolve problems independently using an analytical approach
Ability to focus on achieving results
Ability to deal with clients in a professional manner
Business processes knowledge of multiple industries is a plus
Bachelor's or advanced degree in a science- or technology-related field (preferred)
Experience in Windows Server Setup, Configuration, and Installation is an advantage
Microsoft Certifications for Microsoft Dynamics 365 BC is an advantage
