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TEKsystems has a remote opportunity for an Operations Coordinator supporting the Digital Portfolio Operations Department. The Digital Portfolio Operations Department is responsible for operationalizing the standards, strategies, and processes for how our digital products and services are delivered and ensures portfolios and product teams are set up to deliver consistently and with low friction. This department is an agile-run department and serves as an ambassador for agile principles across all aspects of product development. In order to drive continuous improvement and seamless agile product delivery, we focus on:

• Supporting data-driven decision making

• Operationalizing internal best practices and processes across digital products

• Ensuring transparent and timely communication with stakeholders

• Resourcing, funding and invoice management

• Effective facilitation and oversight of portfolio and product intake and prioritization processes

• Aggregation of reporting for cohesive and comprehensive storytelling

In short, our goal is to transform the efficiency of the entire product team by streamlining critical routine tasks and facilitating better communication across the whole organization.

Responsibility Summary:

1. Streamline and perform routine data-related tasks for the Product Operations Managers (POM) in a portfolio area related to funding, invoicing, resource management and their governance processes.

a. Complete weekly data reviews, monitoring for issues and insights that will support conversations for the products and portfolios.

b. Perform data entry and update tasks in the time tracking tool to ensure data accuracy across various systems.

c. Lead weekly data connect call with Product Managers and drive key insights with respect to financial and resource management (ie., spending plan vs. actuals, resource scenarios, etc.)

d. Track changes in data reflected on the Time Tracking dashboard. Ensure teams are moving in direction of reducing hours for “Other” categories and overall OpEx numbers.

e. Identifying opportunities and developing business processes to automate and streamline data hygiene efforts.

f. Minimize exceptions by monitoring governance reports and identify causes.

g. Assist Product Manager in special data hygiene clean up requests.

2. Complete financial maintenance tasks for Product Operations Manager.

a. Maintain and execute Purchase Order request process.

b. Complete monthly invoice approval process.

3. Execute onboarding process for new product team members.

a. Setup access to new tools and welcome team members with brief tutorials and access to training materials.

b. Maintain rosters and organization charts with changes.

c. Streamline onboarding experience across product teams by ensuring teams have universal onboarding tasks and materials.

4. Establish and roll out best practices related to portfolio and product processes, communications or metrics and ensure consistent practices are used across the product teams.

a. Collaborate with product team partners to identify and streamline product team operations and communications.

b. Focused on communication tools utilizing Microsoft Teams and SharePoint.

c. Assist with monthly Portfolio Sync material creation with the Product Operations Manager.

d. Gain a solid understanding of department/division organization structure in order to engage the appropriate area for assistance in problem resolution.

Team Responsibilities:

• Communicate across multiple portfolio areas, working with Product Operations Manager for each, identifying areas for consistency and governance.

• Serve as a key influencer on enhancements and improvements to the team processes, systems and workflow tools.

• Serve as a resources for peers and proactively assist as knowledge gaps are identified.

• Accountable for proactively maintaining capacity and other work-related documentation.

• Many routine daily decisions will be made independent of review. However, other decisions, such as data changes and resource commitments, will be subject to review by the leader. Some decisions are made with guidance from the POM or Team Leader, based on recommendations from this role.

Skills:

• Experience working in Agile environment

• Experience working with reporting tool (Power BI, Tableau)

Additional Skills & Qualifications:

Minimum Requirements:

• BA/BS degree or equivalent years of experience working in product management, project management, or program management roles in technology or operational teams

• Experience with time tracking systems (i.e. Deltek, Clarity)

• 2+ years experience working with data to identify trends, generate insights, and problem solving

• 2+ years' experience delivering outstanding user or stakeholder experiences

• Experience executing and working in cross-functional team environments

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.