Job Information
BlueCross BlueShield of North Carolina Operations Coordinator in Remote, North Carolina
Job Description
Support the execution of daily operating activities of the business area by performing various support activities as required by the specific business area.
What You'll Do
• Maintain and update paper and electronic/database files, scan paper records into electronic system and/or convert/compile data for departmental reports.
• Research incorrect or missing information on claims, applications, medical records, surveys and/or correspondence.
• Coordinate and/or record incoming and outgoing work as needed for business area including scheduling, supplies, reporting, tracking, monitoring and verifying receipt date and expected completion dates of outstanding work.
• Type and generate letters, memos, envelopes and forms to support departmental needs.
• May receive incoming calls from customers or providers and direct them to the necessary area.
• May place outbound calls to verify information on claims, surveys, returned mail or other documents
• May receive inbound calls or place outbound calls to enroll and educate members in disease management or other health related programs.
• May serve as the departmental Business Unit Coordinator (BUC).
• May prepare and deliver work to go to the imaging department. Correct work that is returned from the imaging department.
For Mail Services
• Maintain and update paper and electronic/database and/or convert/compile data for departmental reports.
• Research incorrect or missing information on correspondence.
• Coordinate and/or record incoming and outgoing work as needed for business area including scheduling, supplies, reporting, tracking, monitoring and verifying receipt date and expected completion dates of outstanding work.
• May receive incoming calls from customers or providers and direct them to the necessary area.
• May serve as the departmental Business Unit Coordinator (BUC).
• May prepare and deliver work to go to the imaging department. Correct work that is returned from the imaging department.
• Coordinates all mail services reporting to include courier, presort and postage
• Perform fulfillment duties for the department.
What You'll Bring (Hiring Requirements)
• High school diploma or GED
• 0-2 years of experience in related field
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
$41,600.00 - $51,700.00
About Us
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.
Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.
Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.
Authorization to Work in the United States
We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.
Request Accommodations
Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at HR.Staffing@bcbsnc.com .
For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:
Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming
