Easter Seals Jobs

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Summary:

Responsible for the configuration, testing, end-user support and training associated with systems used in support of business unit

operations, i.e. clinical research, lab operations, project management and business administration.

Primary Duties:

• Supports the development, configuration, implementation, testing, documentation and user account access of system applications.

• Trains end users on the use of the system. Creates, updates and maintains training documentation as needed.

• Implements and documents system change requests and updates and/or creates process documents as needed.

• Supports IT staff in troubleshooting and resolving ongoing issues with the system.

• Conducts periodic reviews and validation activities to ensure system designs meet end user needs and regulatory requirements and conform to company technology principles, architecture and strategies.

Required Knowledge & Skills:

• PSO User Access Reviews

• Site Scanning App support and updates

• Country Risk App support and updates

• Site Metrics (Site Intelligence)

• Claims Requests (Site Intelligence)

• Site Intelligence Workbook support and updates

• Geodistance Data (Site Intelligence)

• Contact Veracity Lead

• PSO Support

• Box Support Lead

Minimum qualifications:

• Bachelor's degree or international equivalent.

• 1+ years of relevant experience

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.