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Job Description

The Field Service Engineer (FSE) performs planned maintenance, repairs and other verification/qualification services on a variety of laboratory instruments in assigned territory. The FSE engages with customers and provides basic instrument services in while collaborating with other functions inside Thermo Fisher Scientific.

Key Functions:

• Provides planned maintenance, repair, installation and qualification services for instruments in the Life Sciences customer segment.

• Handles repairs and ensures the completion of preventative maintenances at one of our key customers based in Århus.

• Delivers Field Service and Qualification reports to customers in accurate and timely manner.

• Collaborates with internal partners and peers to resolve customer issues and improve processes.

• Maintains their technical proficiency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.

• May be required to perform other related duties when required and/or assigned.

Required Qualifications:

• Strong analytical & problem solving skills.

• Mechanical skills and manual dexterity.

• Stong customer facing attitude and effective communication skills, both oral and written.

• Strong self-organizing and administrative skills, enabled to flexible and independently work after a training period.

• Be a team-player, positively supporting to the team and collaborate with sales, technical support and logistics.

Preferred Qualifications:

• Basic technical, electro-mechanical and/or laboratory instrument knowledge.

• Related Product applications and instruments knowledge.

• Previous experience working in a clinical, diagnostic, or regulated environment (IVD, IVD-R & ISO).

• Experience in customer facing role is considered an asset.

Education Requirements:

• Bachelor’s degree in Biology, Chemistry, Biomedical Engineering, or related Engineering/ Science field.

• Valid drivers license.

Working Conditions:

Frequent travel to customer site is required and ranges from 50-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs and stand for long periods of time while performing duties.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.