Easter Seals Jobs

Description:

Typical Day in the Role

• Purpose of the Team: This team provides support for Azure Active Directory issues. Must have native Japanese language skills. 15 min response time for critical cases must have prompt response high quality service will collaborate with local and global members English is a requirement but the most important is able to speak native Japanese.

• Typical task breakdown and operating rhythm: The role will consist of 70 case handling the rest of the time could be meetings and research learning.

Products - not limited but mainly Microsoft Defender for Office / O365 Microsoft Purview Security Compliance handle high severity cases in Japanese during Japanese non-business hour assist with English customer cases if there are not high severity Japanese cases.

Candidate Requirements

• Years of Experience Required: 3 overall years of experience in the field.

• Degrees or certifications required: See JD for details for preferred qualifications. Note: experience in this field and cloud computing in general.

• Disqualifiers: Candidates who are not Japanese native speaker if do not have experience in this field and cloud computing in general will not be eligible for the role.

• Best vs. Average: The ideal resume would contain Microsoft Technology Certifications AZ-900 or equivalent and On-Premises Active Directory experience.

Top 3 Hard Skills Required Years of Experience

1. Japanese language and English native level

2. Customer service experience worked in this field Required 3 Years of Experience

3. Cloud experience Active / Directory experience Required 2 Years of Experience

Job Description:

• Products: not limited but mainly Microsoft Defender for Office / O365 Microsoft Purview Security Compliance.

• Handle high severity cases in Japanese during Japanese non-business hours.

• Take care of English customer cases if there are not high severity Japanese cases.

• Be available to take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners - Scope a customers issue by collecting the relevant facts investigate the problem by doing your own research and by involving other teams as needed.

• Consult and collaborate with your immediate peers or colleagues around the world. Escalate to management as necessary acting internally as a customer advocate and keeping the customers informed. Collaborate with management and engineering to resolve service issues.

• Ensure that each support request owned by you is handled as per our Service Level Agreement SLA and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.

• Document your technical work and research in detailed and comprehensive manner. - Prioritize your work to accomplish the most important and urgent requests first. You also work critical cases as needed on a 24x7 basis or through an on-call model. Maintain a proactive approach to customer happiness identifying and correcting customer satisfaction concerns before they become problems.

Shift:

Sun - Wed 4 days/week - 10 hour shifts working 7 AM - 7 PM ET / 8 am - 8 pm CST

Requirements:

• 3 years experience in technical /product /software support network operations IT admin IT consulting or any customer-facing technical work experience System Administration/Configuration of Windows and Linux Operating systems OR Bachelor's Degree in Computer Science Information Technology IT or related field AND 1 years technical support technical consulting experience or information technology experience.

• Language Qualification: Bilingual: Japanese and English

• Cloud computing in general Azure, Amazon Web Services, Google Cloud Platform

Skills:

Microsoft, Azure, support engineer, Active Directory, native Japanese, cloud computing

Top Skills Details:

Microsoft, Azure

Additional Skills & Qualifications:

Microsoft Technology Certifications AZ-900 or equivalent

On-Premise Active Directory experience

Experience Level:

Mid Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.