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Microsoft’s Cloud Operations and Innovation (CO+I) team builds and operates Microsoft datacenters, which in turn power Microsoft’s cloud business. The CO+I Engineering team (CO+IE) delivers services, applications, and automation supporting datacenter planning, construction, and operation. We own a large portfolio of services, including workflows that enable predicable, lowest cost datacenter construction, telemetry systems that drive high availability and optimized energy usage, and task and performance management applications that help our operation run as efficiently as possible. CO+I Engineering is a competitive advantage for Microsoft, and an important pillar in its cloud success.

The Environmental Health & Safety (EHS) & Collaboration Solutions Engineering Team is seeking a Service Engineer II who is motivated, adaptable, and detail oreinted. This role works collaboratively across engineering teams and business teams across CO+I for technical execution, process engineering, and cross functional egineering design.

The Service Engineer II position will support the Enterprise Environmental, Health and Safety (EHS) plaftorm, Collaboration technologies (SharePoint, PowerApps, Power Automates, Logic Apps), other 3rd pary software (hosted on-premise and SaaS), and will help support the Technical Advisory Board (TAB), which makes build vs buy decisions for new applications. The candidate must be an experienced team player, possess strong executive communication and collaboration skills, and have the ability to effectively manage a demanding workload and the execution of multiple concurrent engineering project deliverables across geographic and organizational boundaries while maintaining engineering excellence of production systems. You will be responsible for supporting, enhancing and deploying features, developing APIs, troubleshooting, configuring system integrations, configuring application settings, implementing security best practices and collaborating with a global team.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

*This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.

*Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location.

*This role is eligible for hybrid or remote work, up to (XX indicated by HM)%.

Responsibilities

• Responsible for the availability, reliability, efficiency, observability, and/or performance of supported products and services.

• Leverages ADO for project priotization of product backlog items.

• Troubleshooting applications and infrastructure.

• Develops APIs to connect Data Lakes to/from supported applications

• Evaluates the technical aspects of different software options, such as feasibility, scalability, security, performance, and integration when there are new business requirements.

• Identifies and resolves technical issues that may arise during the software development or acquisition process.

• Builds Power Apps, Logic Apps, Power Automate flows, data integrations and developing an understanding of the business logic and data requirements.

• Responsible for maintaining incident backlog, compliance and security tasks and comes up with ways to automate solutions.

• Leverage best practices to create, update and maintain run books.

• Takes ownership of service design by driving reliable, scalable, and high-performance solutions.

• Partners and shares technical expertise with interdisciplinary teams, demonstrating a deep understanding of services and the ability to clearly articulate the specific technologies of a service to enable development and ongoing maintenance.

• Drives efficiency by developing scripts and/or automation and leveraging telemetry data to identify patterns and trends that drive continuous improvement.

• Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues.

• Partners closely with internal customers and engineering teams to conduct root cause analyses, share end-to-end expertise in services, and to mitigate and resolve issues.

• Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.

• Adheres to data privacy, security and compliance standards and works with relevant teams to identify and address relevant issues.

Qualifications

Required/Minimum Qualification

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering

• OR equivalent experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.

Preferred/Additional Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering

• OR equivalent experience.

• 1+ year(s) technical experience working with large-scale cloud (e.g. Azure) or distributed systems.

• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.

• 1+ year(s) experience with SharePoint and Power Platform tools (Power App, Power Automate, etc.)

• 1+ year(s) experience with SQL and/or Kusto.

• 1+ year(s) experience building and managing APIs.

• Experience evaluating business requirements and determining if a build vs buy solution is preferred.

• Experience managing global / enterprise wide applications.

Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay .

Microsoft will accept applications for the role until December 5, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .