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Our client, a fortune 500 IT client is seeking a Program Manager to join their team. The ideal candidate will have 8-10 years of Program Management Experience and have worked at Microsoft in the past.

Job Title: Program Manager

Location: Remote

Pay Range: 65-70/hr W2

What’s the Job?

• Program management: Possesses knowledge of and may influence programs that impact customer satisfaction (e.g., customer account management). Embeds the customer voice into the planning and decision-making within key programs. Helps ensure internal readiness to product/process/tool changes to improve customer experiences. Helps drive field awareness of program updates and involves leadership where appropriate. Follows up with internal stakeholders to ensure customer/partner experience changes take place and are incorporated into working processes.

• Customer/Partner Obsession: Advocates for and celebrates customer-centricity and a customer-obsessed culture and drives accountability for this within roles across the organization. Amplifies customer obsession by sharing success stories and modeling excellent customer obsession behaviors for others to follow. Possesses a sense of ownership for customer loyalty and diligently works to instill this in others. Incorporates the customer-obsessed mindset into all conversations to help drive culture change.

• Customer Experience Execution: Understands change management activities and provides input on how the change plan is implemented. Embeds the customer voice into change management strategy, planning, and activities within key programs. Works closely with business stakeholders to identify sponsorship and need for customer messaging. Identifies and drives improvement in existing processes to ensure customer, partner, and/or employee changes are implemented and adopted. Escalates change management and landing risks to business sponsor where necessary.

What’s Needed?

• Minimum 6 years experience with Program Management. Knowledge of project and change management methodologies and ability to carry out the process of planning, organizing, and implementing strategies to accomplish a well-defined objective. PMI, PMP, and/or PROSCI certifications preferred.

• Minimum 6 years experience with Operational excellence. Demonstrating attention to detail and organizational skills and driving operational excellence to improve key performance measures.

• Minimum 6 years experience with Communications and Messaging. Creating and delivering engaging content that conveys program messaging and stories that resonate with and persuade diverse audiences, includes excellence in oral and written communication.

What’s in it for me?

• Health, Dental, Vision

• Matching 401k

• PTO

• Paid Holidays

• Continued Education Assistance

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.