Easter Seals Jobs

Sales & Customer Support Manager

Description

PRIMARY RESPONSIBILITIES AND DUTIES

Manage assigned sales projects and customer RFQ requests for MRO projectsManage assigned customer accounts and relationships as they relate to ECM / BTAManage and support key vendor / supplier relationships as / if requiredProject manage the bid process for customer RFQs drawing in require personnel to support and working alongside the maintenance, logistics and finance teams to prepare SoW, schedule, customer expectations, cost sheets and RFQ / Tender response documentation through to project award / negotiationsProject Manage oversight on MRO projects to include:

Coordinating induction and handover to maintenance teamCustomer liaison to include project reporting and scheduled meetingsTimeline schedule, cost and scope oversight support to the maintenance teamWork scope change discussions with project lead and customerOversight of progress billing and final invoicingManage any post project warranty or maintenance error discussions

Solicit new business with new and existing customers for ECM / BTA market offeringsSolicit post-delivery feedback both externally and internally on projects, product quality, project execution and provide to management, QM and team as requiredMonitor and analyse key customers alongside BD teamParticipate in sales, marketing and event projects and conferencesVisit assigned customers as agreed and scheduled for new and existing business meetings or regular scheduled visitations

KEY RESULT AREAS

• Achieving sales targets and revenue growth

• Achieving Personal Performance goals as well as aligning with Bell and Textron corporate goals

• Conducting market research and analysis

• Building and maintaining relationships with customers and stakeholders

• Establishing strategic partnerships

• Expanding into new markets

Qualifications

PERSONAL QUALITIES

General knowledge of Aircraft Maintenance

• Business AcumenStrategic and analytical thinking skillsStrong communication, sales & negotiation abilitiesCustomer FocusedEmpathy & integrityProactive & Self-motivatedGoal driven mindset

• Team PlayerExemplary honesty and integrityDependable and reliableNeat personal presentationFlexibility

KNOWLEDGE & SKILLS

Experience in preparation of estimates for modification programs on Rotary Wing aircraftExperience in customer interface and managementProject management skillsExperience working in an aircraft maintenance facility preferably an MRO and/or CROGreat networking skillsUnderstanding of Aviation regulatory requirements and standards for aircraft maintenanceComputer Literate in ERP Systems, Salesforce and Microsoft suiteStrong written and communication skillsPrevious experience in an organisation within a similar scope and size to BTA is preferred.Business degree in Sales and Marketing/Business Administration or relevant discipline.

Recruiting Company: Bell Textron Inc.
Primary Location: Australia-Queensland-Redcliffe
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 08/28/2024, 1:52:14 AM
Job Number: 326994