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JOB REQUIREMENTS: Job Summary A Retail Clerk provides value to R and M Enterprises, Inc. through assisting in-store customers browsing inventory or checking out items. The duties of a Retail Clerk include welcoming customers to the store, answering questions about products, receiving, stocking and counting inventory, maintaining a clean store, using a cash register to process purchases and thanking customers for shopping at Joe Blows. Additionally, the Retail Clerk will contribute to the team effort by accomplishing related results completing special projects and tasks delegated by supervisor. Responsibilities 1. Customer Service a. Greeting, interacting and monitoring customers to help the store in loss prevention b. Provide excellent customer service answering questions and providing product insight c. Assisting customers with the selection of merchandise d. Listen to customers to gain a thorough understanding of what they need e. Make tailored recommendations based on customer needs f. Provide exemplary customer service throughout the shift 2. Inventory Handling a. Displaying and organizing products in the store for the customers to locate easily b. Examine the sales floor to ensure merchandise is well-stocked, well-maintained and properly rotated c. Sort and stock products on shelves and in the backroom throughout the day Follow established procedures to label, track, and stock items properly d. Ensure accurate product counts e. Update product pricing labels as directed by supervisor 3. Cashiering a. Process business transactions, handle cash, accept and process debit/credit cards and perform returns or exchanges b. Managing transactions with customers using cash registers and scanners c. Scan goods and ensure pricing is accurate d. Collect payments whether in cash or credit cards ** Redeem coupons e. Handle merchandise returns and exchanges f. Issue receipts, refunds, or change g. Bag, box or gift-wrap packages 4. Receiving a. Receive shipments and sign receiving paperwork upon receipt b. Inspect contents to ensure they are undamaged ** If damaged, notify a supervisor right away for proper handling c. Verify packages according to order and invoices (quantity, quality, price etc.) d. Label deliveries and allocate them to their designated place ** Frozen and cold items to freezers and coolers first e. Maintain accurate records and assist in inventory control f. Process, check and stock inventory to ensure deliveries are correct and of good quality 5. Store Cleanliness a. Maintain a clean and neat store appearance for our customers, following federal, state and local guidelines (i.e. County Public Health Department) b. Maintain cleanliness in the storeroom, especially when working with food products c. Maintain clean and tidy checkout areas Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases, and receive and process cash or credit payment. Prepare merchandise for purchase or rental. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Demonstrate use or operation of merchandise. Describe merchandise and explain use, operation, and care of merchandise to customers. Ticket, arrange, and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Watch for and recognize security risks and thefts and know how to prevent or handle these situations. Clean shelves, counters, and tables. Maintain records related to sales. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Bag or package purchases and wrap gifts. ***** OTHER EXPERIENCE AND QUALIFICATIONS: 1. S ills/Experience a. Proven work experience as a Retail Clerk or similar role is preferred b. Have Interpersonal Skills c. Familiarity with electronic equipment, like cash register and POS d. Strong communication and time management skills 2. Aptitudes a. Ability to comfortably stand for extended periods of time on cement flooring b. Ability to Multitask c. Customer satisfaction-oriented d. Keen eye for detail e. Must be able to lift and carry up to 50 lbs. ***** APPLICATION INSTRUCTIONS: Apply In Person: Store: Joe Blow\'s 516 S. 4th St. Readstown, WI 546452 Other: Email kathyc@randm-enterprises.com to request an employment application. May be returned via email or dropping off at the store.