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Saint Gobain Performance Plastics Customer Service Representative - Manufacturing, Aerospace - Ravenna, OH in Ravenna, Ohio

Why do we need you ? If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers. We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us. Direct liaison between customers and internal stakeholders. Responsible for providing information related to customer orders and inquiries. This position will maintain constant contact with customers to make sure all their needs are met by the business. Responsible for maintaining up-to-date sales data in the QAD MRP systems. Perform all necessary QAD MRP transactions related to assigned customers, including: Quotations for price list parts Order entry/changes and related acknowledgements Customer account maintenance Credits and other transactions Perform other customer and business related tasks: Serve as direct link to customer and related email/phone exchanges including recurring meetings Interactions with customer portals including download of orders and upload of related information Participate in production meetings and contract review Communicate customer feedback and escalate customer concerns as needed Payment and credit terms follow up with customers and Saint-Gobain finance Communication and follow up with customers on price and delivery change Export control, shipping and payment and other reviews to support orders Other department functions, including: Administrative duties (i.e.: reconciling expense reports and general office support) Filing (physically and electronically) All other duties and tasks as assigned Is this job for you ? High School degree or equivalent required. Bachelor's degree in Administration, Business, HR, Customer Service is preferred. 1+ 3 years of Customer Service experience, preferably in a Manufacturing environment. Working with automation, process data, data exchange, closed loop systems would be ideal. Experience in an industrial company with demonstrated people and computer skills A little more about us Saint-Gobain's innovations touch almost every major industry around the world, moving us forward, making meaningful connections, and inspiring us to go beyond the impossible. Within Mobility, our teams design and engineer critical, high-performance materials and proven solutions - most in challenging conditions and core systems that play an important part of our daily lives - as we drive to work or with family, fly on an airplane to explore the world, process samples for medical research, build a better rocket to go as far as we can in outer space; and dive deep under the sea to power our world. We are driven to collaborate with our customers and communities to improve and engineer the world of tomorrow! Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we've learned working together makes good ideas, great ones. With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths. Every team member is encouraged to develop and leverage their unique experti

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