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EY Tax Manager - Business Tax Services - Tax Chat in Raleigh, North Carolina

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The exceptional EY experience. It's yours to build.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

Location: Raleigh

Tax Chat Manager- Tax Technology

Our clients include some of the world's most prominent business leaders, entrepreneurs, executives and families, among the countries top 1% of earners. These clients look to us for tax advice they can rely on every time and our new Centre of Excellence for Group Personal Tax Services was developed specifically to make it happen. It's a high-profile area that's seen attention from some of the country's top businesses, so you can expect plenty of opportunities to develop relationships with a prestigious portfolio of contacts.  

The opportunity

This area has seen a lot of investment as one of our strategic focuses, and you'll see that reflected in your career. Demand has made this a rapidly growing area, and the relationships we build here translate into big business in other areas, making this a true priority. It's a truly tailored service, so you won't be encouraged to promote specific products 'it's all about understanding and meeting our clients' needs in a way that's right for them. You won't find a culture like this anywhere else, so whether you're looking for a long-term role in tax application support, or are interested in progressing on to other areas, this is a great place to be.  

Your key responsibilities

Your key responsibilities will include but are not limited to: Providing first-level client support for TaxChat application, requirement creation, issue log monitoring, XML/XSLT programming of Content Management System (CMS) business side programming of application.

Skills and attributes for success

  • Programming experience with some language such as Visual Basic, C+, XML/XSLT, HTML.

  • Strong Investigation, Analytical and Problem-Solving skills

  • Conduct support calls and email replies with clients and application admins

  • Drive and manage requirements for work items for one or more SCRUM teams by defining the backlog and priority

  • Coordinate with business and specify requirements and intended feature behavior

  • Create, refine, and manage Team Backlogs to autonomously achieve and maintain targeted business objectives

  • Present product concepts, roadmap, and delivery timeline to management and scrum teams

  • Work with Release management team to develop and implement release plans working with their teams to ensure value delivery

  • Take product enhancements and new product launches from start to finish thinking through each detail and delivering solid results, collaborating

with all stakeholders in particular to the Product Management team

  • Support team lead in effort estimation and risk management activities

To qualify for the role you must have

  • Programming experience with some language such as Visual Basic, C+, XML/XSLT, HTML. XML/XSLT preferred

  • Exposure and understanding of software products in the tax or finance domain

  • Excellent influencing, analytical, and problem-solving abilities

  • A commitment to continuous learning and development in a tax technology environment

  • Proficiency in Microsoft Office tools

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $124,200 to $227,800. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $149,100 to $258,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

For those living in California, please click here (https://ey-preview.ey.com/content/ey-unified-site/ey-com/local/us/en_us/home/legal-and-privacy/fair-chance-ordinance.html?token=68cf9ed2-94e5-4db9-83cf-5c6aa14619de) for additional information.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com

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