Job Information
ABM Industries Service Manager North Carolina in Raleigh, North Carolina
Overview
Essential Functions
· Coordinate service activities for assigned buildings.
· Ensure that services are performed as contracted and at the intended profit margins.
· Control supplies, equipment, and personnel necessary to meet customer specifications.
· Interact with customers daily to obtain feedback on services and special needs.
· Troubleshoot potential problems and concerns.
· Manage the company’s quality control monitoring and safety programs at the assigned buildings.
· Conduct quality of service inspections at assigned buildings.
· Attend ABM training workshops when scheduled.
· Develop operational improvement plans and implements process changes within assigned buildings.
· Ensure compliance with company policies and procedures and all federal, state and local government regulations.
· Ensure that all paperwork, including terminations, labor variance action plans, and operational models is complete and
accurate and is submitted to the district/hub in a timely manner.
· Analyze and manage, in a proactive manner, the operational performance of the assigned areas.
· Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when
applicable, correct any payroll discrepancies.
· Work with Area Operations Manager to develop an action plan for all invoices that are outside of the contractual parameters.
· Ensure that vehicle inspections are performed monthly.
· Ensure that vehicle maintenance is scheduled and performed on all area vehicles.
· Manage and provide leadership to Supervisors, and Lead personnel assigned to the areas.
· Responsible for directing work; appraising performance; rewarding and disciplining subordinates; addressing complaints, resolving problems, and terminating employees.
· Perform other duties as assigned
*Job duties may be modified at any time.
Qualifications
· 10+ years in HVAC Service operations required
· Must have a minimum of 5 years of supervisory experience in a service-oriented environment.
· Education and/or training in any or all of the following: electronic/mechanical systems, HVAC, chillers, boilers, building controls systems required
· High School Diploma / GED required
· Bachelor's Degree preferred
REQNUMBER: 108134
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
ABM Industries
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