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ABM Industries Service Manager North Carolina in Raleigh, North Carolina

Overview

Essential Functions

· Coordinate service activities for assigned buildings.

· Ensure that services are performed as contracted and at the intended profit margins.

· Control supplies, equipment, and personnel necessary to meet customer specifications.

· Interact with customers daily to obtain feedback on services and special needs.

· Troubleshoot potential problems and concerns.

· Manage the company’s quality control monitoring and safety programs at the assigned buildings.

· Conduct quality of service inspections at assigned buildings.

· Attend ABM training workshops when scheduled.

· Develop operational improvement plans and implements process changes within assigned buildings.

· Ensure compliance with company policies and procedures and all federal, state and local government regulations.

· Ensure that all paperwork, including terminations, labor variance action plans, and operational models is complete and

accurate and is submitted to the district/hub in a timely manner.

· Analyze and manage, in a proactive manner, the operational performance of the assigned areas.

· Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when

applicable, correct any payroll discrepancies.

· Work with Area Operations Manager to develop an action plan for all invoices that are outside of the contractual parameters.

· Ensure that vehicle inspections are performed monthly.

· Ensure that vehicle maintenance is scheduled and performed on all area vehicles.

· Manage and provide leadership to Supervisors, and Lead personnel assigned to the areas.

· Responsible for directing work; appraising performance; rewarding and disciplining subordinates; addressing complaints, resolving problems, and terminating employees.

· Perform other duties as assigned

*Job duties may be modified at any time.

Qualifications

· 10+ years in HVAC Service operations required

· Must have a minimum of 5 years of supervisory experience in a service-oriented environment.

· Education and/or training in any or all of the following: electronic/mechanical systems, HVAC, chillers, boilers, building controls systems required

· High School Diploma / GED required

· Bachelor's Degree preferred

REQNUMBER: 108134

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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