Job Information
Lucid Software Product Manager, Internal Systems in Raleigh, North Carolina
Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.
We are looking for a Product Manager to help us take our internal Lucid systems to the next level. In this role, you would be responsible for the administration of the systems associated with Lucid’s internal tools and billing infrastructure. You will be responsible for learning the systems and understanding how they all work together. You’ll work with our IT, Engineering, Sales and Finance teams to support the infrastructure that is critical to transact with Lucid. You’ll do periodic reviews of the systems to ensure we’re using best practices as well as identify opportunities to better utilize the systems.
Responsibilities:
Working with internal business partners and external vendors to deliver solutions that bring value to our billing and payments ecosystem
Plan and prioritize work across multiple projects, and communicate priority to relevant stakeholders
Perform qualitative and quantitative research to discover feature ideas and validate them before development
Partner with engineering and business systems teams to help guide billing and payments solutions
Partner with internal business partners in Marketing, Accounting, Finance, Sales and Revenue Operations to ensure solutions meet stakeholder needs
Generalize solutions to work across many platforms and geographies while still meeting the needs of customers
Collaborate with project leaders to build trusted relationships by understanding their perspectives and issues
Work closely with and lead cross functional teams to manage multiple priorities and projects
Communicate with leadership regarding status, risks, and recommendations for current projects
Requirements:
Excellent communication skills, with the ability to articulate complex ideas to both technical and non-technical stakeholders
Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture
Track record of improving core business metrics, especially in SaaS
Track record of managing core business systems at scale
1+ years of hands-on experience with integrations for internal and business systems. For example, ERP, CRM, custom applications, Marketo, and billing & payment systems (Netsuite, Salesforce, etc.).
Familiarity with agile methodologies and tools (Jira, Confluence, etc.)
Experience in: Email Marketing, Data Migrations, CRM, AWS, etc.
Act as the technical subject matter expert for all things related to internal and business systems
General knowledge and understanding of compliance requirements for PII and other sensitive financial/non-financial data
Demonstrated ability to be resourceful and innovative
Preferred Qualifications:
Experience with large data migration, subscriptions management, and email marketing
Experience implementing the PLG and Enterprise sales motions, which includes both self-serve and sales assisted SaaS subscriptions
Experience with IT Sox
Experience with Recurly, Netsuite, Salesforce, Marketo, and Avalara
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We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email: talentacquisition@lucid.co.
