Job Information
COASTAL FEDERAL C.U. MAP Loan Advisor Sr. - 12174 in Raleigh, North Carolina
Job Title:Map Loan Advisor Sr.
Position Location:Raleigh, NC. Hybrid. Must live within two hours of Raleigh.
Your impact:
As a MAP Loan Advisor Sr., you'll have the opportunity to use your empathy and rapport-building talents as you assist members with requests due to hardship and provide financial coaching. You'll also have the opportunity to use your attention to detail and analytical thinking abilities to make decisions that advocate for the member while also protecting Coastal's interests.
This role is distinguished from the MAP Loan Advisor role by performing work of greater complexity, requiring higher lending authority, and by the minimal supervision required.
The contributions you can anticipate making:
Reviewing requests for completion, documenting financial situations, retrieving and entering required information, and then analyzing data to render a decision on the requests.
Tracking and following up on all pending requests and ensuring they're all completed in accordance with policies and procedures.
Providing financial coaching including product and service education as well as referring members to third party vendors for assistance not available at Coastal.
Participating in department or partner-lead workshops and seminars.
Contributing your ideas on how procedures may be improved.
Participating in training and certification programs related to product and service offerings.
Assisting with department projects and testing.
Providing assistance to teammates with hardship reviews of loans over the limit of MAP Loan Advisors.
Working with Consumer Loan and First Mortgage Loans hardship requests.
Helping on-board/mentor new teammates.
To be successful in this role, you will be:
An empathetic person who finds fulfillment in listening to the needs of others, creating rapport, and suggesting possible solutions.
Someone who's comfortable handling sensitive and confidential information.
A detail-oriented person who has the natural tendency to be accurate, spot errors, and likes things to be "right."
Someone who derives a feeling of competence from thoroughly understanding the legalities that go along with a career in lending.
An organized person for whom time management and the ability to establish priorities comes naturally.
A self-motivated person who can work well both independently and collaboratively in large groups.
Someone who enjoys coming up with ideas for improvement.
Interested? Here's what we need to see on your resume:
Experience:
- Five years of loan origination, underwriting, or servicing experience.
- Experience utilizing lending regulations and evaluating consumer credit.
- Experience in reviewing First Mortgage Loans for workout modifications.
Education:
- Related associate's degree or comparable experience.
- Certification in financial counseling preferred.
For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.
Deadline for Application: All resumes must be received on or before 12/24/2024
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.
"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, a d perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work
